Effects of contact employee supports on critical employee responses and customer service evaluation

Journal of Services Marketing

Volumn 18, Issue 5, 2004, Pages 395-412

  Hee Yoon, Mahn ^a   Seog Yoon, Tae ^a   Hyun Seo, Jai ^b  

^a Daegu University   (South Korea)

^b Taegu University   (United Kingdom)

Author keywords

Customer satisfaction; Customer service management; Employees; Service delivery

Indexed keywords

EID: 84992979575     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040410548311     Document Type: Article

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