Assessing consumer attitudes toward off-site customer service contact methods

The International Journal of Logistics Management

Volumn 20, Issue 2, 2009, Pages 261-277

  Smith, Ronn J ^a   Eroglu, Cuneyt ^a  

^a UNIVERSITY OF ARKANSAS   (United States)

Author keywords

Communication; Customer satisfaction; Customer service management

Indexed keywords

EID: 84986156527     PISSN: 09574093     EISSN: 17586550     Source Type: Journal    
DOI: 10.1108/09574090910981332     Document Type: Article

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