The impact of information technology on customer and supplier relationships in the financial services

International Journal of Service Industry Management

Volumn 13, Issue 1, 2002, Pages 29-46

  Mulligan, Paul ^a   Gordon, Steven R ^a  

^a BABSON COLLEGE   (United States)

Author keywords

Customer satisfaction; Financial services; Information technology; Internet; Supplier relations

Indexed keywords

EID: 0036014188     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230210421146     Document Type: Article

References (18)

1. Virtuality posits a dramatic future for life companies
2. New York life launches web page in Chinese
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4. Playing to the endgame in financial services
5. Haz clic aqui: Speaking e-customers' language
6. Special research focus on supply chain linkages: Challenges for design and management in the 21st century
7. Customer-supplier duality and bidirectional supply chains in service organizations