A critical review of the E-satisfaction literature

American Behavioral Scientist

Volumn 52, Issue 1, 2008, Pages 38-59

  Chen, Qimei ^a   Rodgers, Shelly ^a   He, Yi ^a  

^a UNIVERSITY OF HAWAII   (United States)

Author keywords

Customer satisfaction; E satisfaction; Electronic commerce; Satisfaction measure; Web site quality

Indexed keywords

EID: 48349142807     PISSN: 00027642     EISSN: 15523381     Source Type: Journal    
DOI: 10.1177/0002764208321340     Document Type: Article

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