CUSTOMER SERVICE IN THE INTERNET-ENABLED LOGISTICS SUPPLY CHAIN: WEBSITE DESIGN ANTECEDENTS AND LOYALTY EFFECTS

Journal of Business Logistics

Volumn 26, Issue 1, 2005, Pages 53-78

  Dadzie, Kofi Q ^a   Chelariu, Cristian ^b   Winston, Evelyn ^c  

^a GEORGIA STATE UNIVERSITY   (United States)

^b YORK UNIVERSITY   (Canada)

^c CLARK ATLANTA UNIVERSITY   (United States)

Author keywords

E Logistics Customer Service; E Order Fulfillment; Internet Supply Chains

Indexed keywords

EID: 33846285855     PISSN: 07353766     EISSN: 21581592     Source Type: Journal    
DOI: 10.1002/j.2158-1592.2005.tb00194.x     Document Type: Article

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