A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality

International Journal of Services and Operations Management

Volumn 23, Issue 3, 2016, Pages 347-386

  Raut, Rakesh D ^a   Kamble, Sachin S ^a   Jha, Manoj Kumar ^a  

^a NATIONAL INSTITUTE OF INDUSTRIAL ENGINEERING NITIE   (India)

Author keywords

Airline industry; CFA; Confirmatory factor analysis; FAHP; FTOPSIS; Fuzzy analytic hierarchy process; MCDM; Service quality

Indexed keywords

EID: 84959354581     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2016.074818     Document Type: Article

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