Measurement of service quality in banks: A comparative study between public and private banks in India

International Journal of Services and Operations Management

Volumn 10, Issue 3, 2011, Pages 274-293

  Kamble, Sachin S ^a   Dhume, Sudheer M ^a   Raut, Rakesh D ^a   Chaudhuri, Ranjan ^a  

^a NATIONAL INSTITUTE OF INDUSTRIAL ENGINEERING NITIE   (India)

Author keywords

Banking; Customer expectations; Customer perceptions; India; Quality; Retail banking; Service quality; Service quality dimensions; Servqual

Indexed keywords

EID: 80053919965     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2011.042922     Document Type: Article

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