Measuring service quality and a comparative analysis in the passenger carriage of airline industry

Procedia - Social and Behavioral Sciences

Volumn 24, Issue , 2011, Pages 1232-1242

  Erdil, Sabri T ^a   Yildiz, Oǧuz ^a  

^a MARMARA UNIVERSITY   (Turkey)

Author keywords

Creating difference; Estimating service quality; Exploratory factor analysis; Service quality; Servperf scale; Servqual scale

Indexed keywords

EID: 80955182292     PISSN: 18770428     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1016/j.sbspro.2011.09.117     Document Type: Conference Paper

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