Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

International Journal of Services and Operations Management

Volumn 16, Issue 4, 2013, Pages 427-442

  Tavakoli, Mohammad Mahdi ^a   Shirouyehzad, Hadi ^a   Dabestani, Reza ^b  

^a ISLAMIC AZAD UNIVERSITY   (Iran)

^b TARBIAT MODARES UNIVERSITY   (Iran)

Author keywords

Bank; Data envelopment analysis; DEA; Efficiency; Service quality; SQ

Indexed keywords

EID: 84887888211     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2013.057507     Document Type: Article

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