Customer satisfaction and service quality in the Chinese airline industry

Journal of Air Transport Management

Volumn 35, Issue , 2014, Pages 102-107

  Chow, Clement Kong Wing ^a  

^a LINGNAN UNIVERSITY   (Hong Kong)

Author keywords

Baggage mishandling; Complaints; Customer satisfaction; On time performance

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; CONSUMPTION BEHAVIOR; MARKETING; STATISTICAL ANALYSIS;

CHINA;

EID: 84891119985     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2013.11.013     Document Type: Article

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