A fuzzy logic model for competitive assessment of airline service quality

International Journal of Productivity and Quality Management

Volumn 4, Issue 1, 2009, Pages 84-102

  Shipley, Margaret F ^a   Coy, Steven P ^a  

^a UNIVERSITY OF HOUSTON DOWNTOWN   (United States)

Author keywords

Airline industry; Airline on time performance; Airline quality; Competitive assessment; Fuzzy logic; Operational performance; Quality measurement; Service quality

Indexed keywords

EID: 57749188410     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2009.021872     Document Type: Article

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