The influence of airline service quality on passenger satisfaction and loyalty the case of Uganda airline industry

TQM Journal

Volumn 25, Issue 5, 2013, Pages 520-532

  Namukasa, Juliet ^a  

^a MAKERERE UNIVERSITY   (Uganda)

Author keywords

Airline service quality; Airlines; Competitiveness; Customer loyalty; Customer satisfaction; Uganda

Indexed keywords

AIRLINE SERVICES; COMPETITIVENESS; CUSTOMER LOYALTY; DEMOGRAPHIC CHARACTERISTICS; DESIGN/METHODOLOGY/APPROACH; INTERNATIONAL FLIGHTS; PASSENGER SATISFACTION; UGANDA;

CUSTOMER SATISFACTION; QUALITY OF SERVICE; REGRESSION ANALYSIS; SURVEYS;

AIR TRANSPORTATION;

EID: 84884127870     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/TQM-11-2012-0092     Document Type: Article

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