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Volumn 26, Issue , 2013, Pages 20-24

Service quality of low-cost long-haul airlines – The case of Jetstar Airways and AirAsia X

Author keywords

Airline service quality; Long haul LCCs; Low cost carriers

Indexed keywords


EID: 84866174990     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2012.08.012     Document Type: Article
Times cited : (39)

References (8)
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  • 2
    • 0142009947 scopus 로고    scopus 로고
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    • Gilbert, D.1    Wong, R.K.2
  • 3
    • 0002131667 scopus 로고
    • Identifying service gaps in commercial air travel: the first step toward quality improvement
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    • (1991) Transportation Journal , vol.31 , pp. 22-30
    • Gourdin, K.N.1    Kloppenborg, T.J.2
  • 4
    • 78649815049 scopus 로고    scopus 로고
    • Customer satisfaction using low cost carriers
    • Kim, Y.K., Lee, H.R., Customer satisfaction using low cost carriers. Tourism Management 32 (2011), 235–243.
    • (2011) Tourism Management , vol.32 , pp. 235-243
    • Kim, Y.K.1    Lee, H.R.2
  • 5
    • 59849124487 scopus 로고    scopus 로고
    • Effects of management commitment on service quality to increase customer satisfaction of domestic airlines in Indonesia
    • Natalisa, D., Subroto, B., Effects of management commitment on service quality to increase customer satisfaction of domestic airlines in Indonesia. Singapore Management Review 25 (2003), 85–104.
    • (2003) Singapore Management Review , vol.25 , pp. 85-104
    • Natalisa, D.1    Subroto, B.2
  • 6
    • 85009648027 scopus 로고    scopus 로고
    • Consumer's socio-demographic characteristics and satisfaction with services in the airline industry
    • Oyewole, P., Consumer's socio-demographic characteristics and satisfaction with services in the airline industry. Services Marketing Quarterly 33 (2001), 61–80.
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    • Oyewole, P.1
  • 7
    • 84986146041 scopus 로고    scopus 로고
    • International service variants: airline passenger expectations and perceptions of service quality
    • Sultan, F., Simpson, M.C., International service variants: airline passenger expectations and perceptions of service quality. Journal of Services Marketing 14 (2000), 188–216.
    • (2000) Journal of Services Marketing , vol.14 , pp. 188-216
    • Sultan, F.1    Simpson, M.C.2
  • 8
    • 0002138734 scopus 로고
    • Assessing service quality as an effective management tool: the case of the airline industry
    • Young, C., Cunningham, L., Lee, M., Assessing service quality as an effective management tool: the case of the airline industry. Journal of Marketing 2 (1994), 76–96.
    • (1994) Journal of Marketing , vol.2 , pp. 76-96
    • Young, C.1    Cunningham, L.2    Lee, M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.