Are low-cost carrier passengers less likely to complain about service quality?

Journal of Air Transport Management

Volumn 35, Issue , 2014, Pages 64-71

  Wittman, Michael D ^a  

^a Massachusetts Institute of Technology Cambridge   (United States)

Author keywords

Air Travel Consumer Report; Consumer complaints; Low cost carriers; Service quality

Indexed keywords

AIR TRANSPORTATION; PRICE DYNAMICS; TRANSPORTATION ECONOMICS; TRANSPORTATION SYSTEM;

UNITED STATES;

EID: 84888771563     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2013.11.008     Document Type: Article

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