Customer service in the aviation industry - An exploratory analysis of UAE airports

Journal of Air Transport Management

Volumn 32, Issue , 2013, Pages 1-7

  Arif, Mohammed ^a   Gupta, Aman ^b   Williams, Aled ^a  

^a UNIVERSITY OF SALFORD   (United Kingdom)

^b EMBRY RIDDLE AERONAUTICAL UNIVERSITY   (United States)

Author keywords

Airport customer service; Airport service quality; Customer feedback; Statistical analysis

Indexed keywords

AIRLINE INDUSTRY; AIRPORT; INNOVATION; MODELING; PUBLIC TRANSPORT; QUESTIONNAIRE SURVEY;

UNITED ARAB EMIRATES;

EID: 84878565809     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2013.05.001     Document Type: Article

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