The human element in airline service quality: Contact personnel and the customer

International Journal of Operations and Production Management

Volumn 28, Issue 9, 2008, Pages 804-830

  Babbar, Sunil ^a   Koufteros, Xenophon ^b  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b TEXAS A AND M UNIVERSITY   (United States)

Author keywords

Airlines; Customer relations; Customer satisfaction; Customer services quality; Interpersonal skills; United States of America

Indexed keywords

EID: 49649120626     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570810895267     Document Type: Article

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