-
1
-
-
84952632901
-
-
Adobe Available at:, (Accessed 28 July)
-
Adobe Digital distress: What keeps marketers up at night? Available at:, (Accessed 28 July 2013). http://www.adobe.com/content/dam/Adobe/en/solutions/digital-marketing/pdfs/adobe-digital-distress-survey.pdf.
-
(2013)
Digital distress: What keeps marketers up at night?
-
-
-
2
-
-
84903952963
-
Marketing metrics
-
Ambler T. Marketing metrics. Business Strategy Review 2000, 11(2):59-66.
-
(2000)
Business Strategy Review
, vol.11
, Issue.2
, pp. 59-66
-
-
Ambler, T.1
-
4
-
-
77956825784
-
Assessing marketing performance: Don't settle for a silver metric
-
Ambler T., Roberts J. Assessing marketing performance: Don't settle for a silver metric. Journal of Marketing Management 2008, 24(7-8):733-750.
-
(2008)
Journal of Marketing Management
, vol.24
, Issue.7-8
, pp. 733-750
-
-
Ambler, T.1
Roberts, J.2
-
5
-
-
0036459454
-
Web enabled performance measurement systems: Management implications
-
Bititci U., Nudurupati S., Turner T., Creighton S. Web enabled performance measurement systems: Management implications. International Journal of Operations & Production Management 2002, 22(11):1273-1287.
-
(2002)
International Journal of Operations & Production Management
, vol.22
, Issue.11
, pp. 1273-1287
-
-
Bititci, U.1
Nudurupati, S.2
Turner, T.3
Creighton, S.4
-
7
-
-
0012076270
-
Performance measurement system design: Testing a process approach in manufacturing companies
-
Bourne M., Mills J., Bicheno J., Hamblin D., Wilcox M., Neely A., et al. Performance measurement system design: Testing a process approach in manufacturing companies. International Journal of Business Performance Measurement 1999, 1(2):154-170.
-
(1999)
International Journal of Business Performance Measurement
, vol.1
, Issue.2
, pp. 154-170
-
-
Bourne, M.1
Mills, J.2
Bicheno, J.3
Hamblin, D.4
Wilcox, M.5
Neely, A.6
-
8
-
-
0034378896
-
Designing, implementing and updating performance measurement systems
-
Bourne M., Mills J., Wilcox M., Neely A., Platts K. Designing, implementing and updating performance measurement systems. International Journal of Operations & Production Management 2000, 20(7):754-771.
-
(2000)
International Journal of Operations & Production Management
, vol.20
, Issue.7
, pp. 754-771
-
-
Bourne, M.1
Mills, J.2
Wilcox, M.3
Neely, A.4
Platts, K.5
-
9
-
-
32144457475
-
Why some performance measurement initiatives fail: Lessons from the change management literature
-
Bourne M., Neely A., Mills J., Platts K. Why some performance measurement initiatives fail: Lessons from the change management literature. International Journal of Business Performance Management 2003, 5(2/3):245-269.
-
(2003)
International Journal of Business Performance Management
, vol.5
, Issue.2-3
, pp. 245-269
-
-
Bourne, M.1
Neely, A.2
Mills, J.3
Platts, K.4
-
10
-
-
0036459854
-
The success and failure of performance measurement initiatives: Perceptions of participating managers
-
Bourne M., Neely A., Platts K., Mills J. The success and failure of performance measurement initiatives: Perceptions of participating managers. International Journal of Operations & Production Management 2002, 22(11):1288-1310.
-
(2002)
International Journal of Operations & Production Management
, vol.22
, Issue.11
, pp. 1288-1310
-
-
Bourne, M.1
Neely, A.2
Platts, K.3
Mills, J.4
-
11
-
-
0032093673
-
Translating strategy into action
-
Bourne M., Wilcox M. Translating strategy into action. Manufacturing Engineer 1998, 77(3):109-112.
-
(1998)
Manufacturing Engineer
, vol.77
, Issue.3
, pp. 109-112
-
-
Bourne, M.1
Wilcox, M.2
-
12
-
-
84865029417
-
From web analytics to digital marketing optimization: Increasing the commercial value of digital analytics
-
Chaffey D., Patron M. From web analytics to digital marketing optimization: Increasing the commercial value of digital analytics. Journal of Direct, Data and Digital Marketing Practice 2012, 14(1):30-45.
-
(2012)
Journal of Direct, Data and Digital Marketing Practice
, vol.14
, Issue.1
, pp. 30-45
-
-
Chaffey, D.1
Patron, M.2
-
13
-
-
0000021455
-
Marketing performance measures: History and interrelationships
-
Clark B. Marketing performance measures: History and interrelationships. Journal of Marketing Management 1999, 15(8):711-732.
-
(1999)
Journal of Marketing Management
, vol.15
, Issue.8
, pp. 711-732
-
-
Clark, B.1
-
16
-
-
0001908921
-
Explanations for successful and unsuccessful marketing decisions: The decision maker's perspective
-
April
-
Curren M., Folkes V., Steckel J. Explanations for successful and unsuccessful marketing decisions: The decision maker's perspective. Journal of Marketing 1992, 56(April):18-31.
-
(1992)
Journal of Marketing
, vol.56
, pp. 18-31
-
-
Curren, M.1
Folkes, V.2
Steckel, J.3
-
17
-
-
84879680365
-
Keep up with your quants: An innumerate's guide to navigating big data
-
Davenport T. Keep up with your quants: An innumerate's guide to navigating big data. Harvard Business Review 2013, 91(7):120-123.
-
(2013)
Harvard Business Review
, vol.91
, Issue.7
, pp. 120-123
-
-
Davenport, T.1
-
18
-
-
70149097773
-
Interactivity's unanticipated consequences for marketers and marketing
-
Deighton J., Kornfeld L. Interactivity's unanticipated consequences for marketers and marketing. Journal of Interactive Marketing 2009, 23(1):4-10.
-
(2009)
Journal of Interactive Marketing
, vol.23
, Issue.1
, pp. 4-10
-
-
Deighton, J.1
Kornfeld, L.2
-
19
-
-
84952630915
-
-
Available at:, (Accessed 4 August)
-
Digital Marketing Depot Market intelligence report: Enterprise digital analytics platforms Available at:, (Accessed 4 August 2014). http://digitalmarketingdepot.com/research_report/enterprise-digital-analytics-platforms-2014-marketers-guide.
-
(2014)
Market intelligence report: Enterprise digital analytics platforms
-
-
-
20
-
-
0025930128
-
The performance measurement manifesto
-
Eccles R. The performance measurement manifesto. Harvard Business Review 1991, 69(1):131-138.
-
(1991)
Harvard Business Review
, vol.69
, Issue.1
, pp. 131-138
-
-
Eccles, R.1
-
21
-
-
3543077498
-
Assessing some distinctive dimensions of performance feedback information in high-performing plants
-
Forza C., Salvador F. Assessing some distinctive dimensions of performance feedback information in high-performing plants. International Journal of Operations & Production Management 2000, 20(3):359-385.
-
(2000)
International Journal of Operations & Production Management
, vol.20
, Issue.3
, pp. 359-385
-
-
Forza, C.1
Salvador, F.2
-
22
-
-
21044438676
-
Are strategic performance measurement systems really effective: A closer look at the evidence
-
INSEAD, Paris, France
-
Franco M., Bourne M. Are strategic performance measurement systems really effective: A closer look at the evidence. Proceedings of the EurOMA Conference 2004, 163-174. INSEAD, Paris, France.
-
(2004)
Proceedings of the EurOMA Conference
, pp. 163-174
-
-
Franco, M.1
Bourne, M.2
-
23
-
-
84952632902
-
-
Gartner Available at:, (Accessed 15 July)
-
Gartner Key findings from U.S. digital marketing spending survey Available at:, (Accessed 15 July 2014). http://www.gartner.com/technology/research/digital-marketing/digital-marketing-spend-report.jsp.
-
(2014)
Key findings from U.S. digital marketing spending survey
-
-
-
25
-
-
70349808366
-
Homo heuristicus: Why biased minds make better inferences
-
Gigerenzer G., Brighton H. Homo heuristicus: Why biased minds make better inferences. Topics in Cognitive Science 2009, 1(1):107-143.
-
(2009)
Topics in Cognitive Science
, vol.1
, Issue.1
, pp. 107-143
-
-
Gigerenzer, G.1
Brighton, H.2
-
26
-
-
84901270809
-
New approaches to heuristic processes and entrepreneurial cognition of the market
-
Guercini S. New approaches to heuristic processes and entrepreneurial cognition of the market. Journal of Research in Marketing and Entrepreneurship 2012, 14(2):199-213.
-
(2012)
Journal of Research in Marketing and Entrepreneurship
, vol.14
, Issue.2
, pp. 199-213
-
-
Guercini, S.1
-
27
-
-
84921927437
-
Interaction behaviors in business relationships and heuristics: Issues for management and research agenda
-
Guercini S., La Rocca A., Runfola A., Snehota I. Interaction behaviors in business relationships and heuristics: Issues for management and research agenda. Industrial Marketing Management 2014, 43(6):929-937.
-
(2014)
Industrial Marketing Management
, vol.43
, Issue.6
, pp. 929-937
-
-
Guercini, S.1
La Rocca, A.2
Runfola, A.3
Snehota, I.4
-
28
-
-
0032137351
-
Designing and installing effective performance measurement systems
-
Hacker M., Brotherton P. Designing and installing effective performance measurement systems. IIE Solutions 1998, 30(8):18-23.
-
(1998)
IIE Solutions
, vol.30
, Issue.8
, pp. 18-23
-
-
Hacker, M.1
Brotherton, P.2
-
29
-
-
77955603494
-
The impact of new media on customer relationships
-
Hennig-Thurau T., Malthouse E., Friege C., Gensler S., Lobschat L., Rangaswamy A., et al. The impact of new media on customer relationships. Journal of Service Research 2010, 13(3):311-330.
-
(2010)
Journal of Service Research
, vol.13
, Issue.3
, pp. 311-330
-
-
Hennig-Thurau, T.1
Malthouse, E.2
Friege, C.3
Gensler, S.4
Lobschat, L.5
Rangaswamy, A.6
-
30
-
-
0027625457
-
Developing a set of indicators for measuring information-oriented previous performance
-
Hill D., Koelling C., Kurstedt H. Developing a set of indicators for measuring information-oriented previous performance. Computers & Industrial Engineering 1993, 24(3):379-390.
-
(1993)
Computers & Industrial Engineering
, vol.24
, Issue.3
, pp. 379-390
-
-
Hill, D.1
Koelling, C.2
Kurstedt, H.3
-
31
-
-
79952401410
-
Can you measure the ROI of your social media marketing?
-
Hoffman D., Fodor M. Can you measure the ROI of your social media marketing?. MIT Sloan Management Review 2010, 52(1):41-49.
-
(2010)
MIT Sloan Management Review
, vol.52
, Issue.1
, pp. 41-49
-
-
Hoffman, D.1
Fodor, M.2
-
32
-
-
34249821962
-
A survey of Web site success metrics used by Internet-dependent organizations in Korea
-
Hong I. A survey of Web site success metrics used by Internet-dependent organizations in Korea. Internet Research 2007, 17(3):272-290.
-
(2007)
Internet Research
, vol.17
, Issue.3
, pp. 272-290
-
-
Hong, I.1
-
33
-
-
84890456639
-
Digital and social media marketing usage in B2B industrial section
-
Järvinen J., Töllinen A., Karjaluoto H., Jayawardhena C. Digital and social media marketing usage in B2B industrial section. Marketing Management Journal 2012, 22(2):102-117.
-
(2012)
Marketing Management Journal
, vol.22
, Issue.2
, pp. 102-117
-
-
Järvinen, J.1
Töllinen, A.2
Karjaluoto, H.3
Jayawardhena, C.4
-
34
-
-
84952629478
-
Web analytics and social media monitoring in industrial marketing: Tools for improving marketing communication measurement
-
Springer International Publishing, New Orleans, LA, United States
-
Järvinen J., Töllinen A., Karjaluoto H., Platzer E. Web analytics and social media monitoring in industrial marketing: Tools for improving marketing communication measurement. Proceedings of the 41st Academy of Marketing Science Annual Conference 2012, 477-486. Springer International Publishing, New Orleans, LA, United States.
-
(2012)
Proceedings of the 41st Academy of Marketing Science Annual Conference
, pp. 477-486
-
-
Järvinen, J.1
Töllinen, A.2
Karjaluoto, H.3
Platzer, E.4
-
36
-
-
68649110562
-
Pricing digital content product lines: A model and application for the National Academies Press
-
Kannan P.K., Pope B.K., Jain S. Pricing digital content product lines: A model and application for the National Academies Press. Marketing Science 2009, 28(4):620-636.
-
(2009)
Marketing Science
, vol.28
, Issue.4
, pp. 620-636
-
-
Kannan, P.K.1
Pope, B.K.2
Jain, S.3
-
37
-
-
0026494564
-
The balanced scorecard-Measures that drive performance
-
Kaplan R.S., Norton D.P. The balanced scorecard-Measures that drive performance. Harvard Business Review 1992, 70(1):71-79.
-
(1992)
Harvard Business Review
, vol.70
, Issue.1
, pp. 71-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
38
-
-
0002091684
-
Using the balanced scorecard as a strategic management system
-
Kaplan R., Norton D. Using the balanced scorecard as a strategic management system. Harvard Business Review 1996, 74(1):75-85.
-
(1996)
Harvard Business Review
, vol.74
, Issue.1
, pp. 75-85
-
-
Kaplan, R.1
Norton, D.2
-
40
-
-
0036455946
-
A framework of the factors affecting the evolution of performance measurement systems
-
Kennerley M., Neely A. A framework of the factors affecting the evolution of performance measurement systems. International Journal of Operations & Production Management 2002, 22(11):1222-1245.
-
(2002)
International Journal of Operations & Production Management
, vol.22
, Issue.11
, pp. 1222-1245
-
-
Kennerley, M.1
Neely, A.2
-
41
-
-
84877829929
-
Knowledge in use when actors interact in business relationships
-
La Rocca A., Snehota I. Knowledge in use when actors interact in business relationships. IMP Journal 2011, 5(2):79-93.
-
(2011)
IMP Journal
, vol.5
, Issue.2
, pp. 79-93
-
-
La Rocca, A.1
Snehota, I.2
-
42
-
-
76349116801
-
Marketing strategy and marketing performance measurement system: Exploring the relationship
-
Lamberti L., Noci G. Marketing strategy and marketing performance measurement system: Exploring the relationship. European Management Journal 2010, 28(2):139-152.
-
(2010)
European Management Journal
, vol.28
, Issue.2
, pp. 139-152
-
-
Lamberti, L.1
Noci, G.2
-
43
-
-
0002291203
-
Performance measurement and performance management
-
Lebas M. Performance measurement and performance management. International Journal of Production Economics 1995, 41(1-3):23-35.
-
(1995)
International Journal of Production Economics
, vol.41
, Issue.1-3
, pp. 23-35
-
-
Lebas, M.1
-
44
-
-
8644258297
-
Metrics for making marketing matter
-
October
-
Lehmann D.R. Metrics for making marketing matter. Journal of Marketing 2004, 68(October):73-75.
-
(2004)
Journal of Marketing
, vol.68
, pp. 73-75
-
-
Lehmann, D.R.1
-
45
-
-
33746427467
-
Marketing ROI: Playing to win
-
Lenskold J. Marketing ROI: Playing to win. Marketing Management 2002, 11(3):30-34.
-
(2002)
Marketing Management
, vol.11
, Issue.3
, pp. 30-34
-
-
Lenskold, J.1
-
46
-
-
79151477710
-
Marketing metrics' usage: Its predictors and implications for customer relationship management
-
Li L. Marketing metrics' usage: Its predictors and implications for customer relationship management. Industrial Marketing Management 2011, 40(1):139-148.
-
(2011)
Industrial Marketing Management
, vol.40
, Issue.1
, pp. 139-148
-
-
Li, L.1
-
47
-
-
79959345841
-
Bridging the academic - Practitioner divide in marketing decision models
-
July
-
Lilien G. Bridging the academic - Practitioner divide in marketing decision models. Journal of Marketing 2011, 75(July):196-210.
-
(2011)
Journal of Marketing
, vol.75
, pp. 196-210
-
-
Lilien, G.1
-
48
-
-
0002008075
-
From balanced scorecard to strategy gauges: Is measurement worth it?
-
Lingle J., Schiemann W. From balanced scorecard to strategy gauges: Is measurement worth it?. Management Review 1996, 85(3):56-62.
-
(1996)
Management Review
, vol.85
, Issue.3
, pp. 56-62
-
-
Lingle, J.1
Schiemann, W.2
-
49
-
-
0034337004
-
The balanced scorecard: Judgmental effects of common and unique performance measures
-
Lipe M.G., Salterio S.E. The balanced scorecard: Judgmental effects of common and unique performance measures. Accounting Review 2000, 75(3):283-298.
-
(2000)
Accounting Review
, vol.75
, Issue.3
, pp. 283-298
-
-
Lipe, M.G.1
Salterio, S.E.2
-
50
-
-
0036204177
-
A note on the judgmental effects of the balanced scorecard's information organization
-
Lipe M., Salterio S. A note on the judgmental effects of the balanced scorecard's information organization. Accounting, Organizations and Society 2002, 27(6):531-540.
-
(2002)
Accounting, Organizations and Society
, vol.27
, Issue.6
, pp. 531-540
-
-
Lipe, M.1
Salterio, S.2
-
51
-
-
0002970347
-
Decision calculus model at Syntex Laboratories
-
Lodish L.M., Curtis E., Ness M., Simpson M.K. Decision calculus model at Syntex Laboratories. Interfaces 1988, 18(1):5-20.
-
(1988)
Interfaces
, vol.18
, Issue.1
, pp. 5-20
-
-
Lodish, L.M.1
Curtis, E.2
Ness, M.3
Simpson, M.K.4
-
54
-
-
77950246509
-
Reviewing performance: An analysis of the structure and functions of performance management reviews
-
Martinez V., Pavlov A., Bourne M. Reviewing performance: An analysis of the structure and functions of performance management reviews. Production Planning & Control 2010, 21(1):70-83.
-
(2010)
Production Planning & Control
, vol.21
, Issue.1
, pp. 70-83
-
-
Martinez, V.1
Pavlov, A.2
Bourne, M.3
-
56
-
-
0001839878
-
The balanced scorecard. . . the eleventh commandment
-
McCunn P. The balanced scorecard. . . the eleventh commandment. Management Accounting 1998, 76(11):34-36.
-
(1998)
Management Accounting
, vol.76
, Issue.11
, pp. 34-36
-
-
McCunn, P.1
-
57
-
-
19644400741
-
Bringing customers into the boardroom
-
McGovern G., Court D., Quelch J., Crawford B. Bringing customers into the boardroom. Harvard Business Review 2004, 82(11):70-80.
-
(2004)
Harvard Business Review
, vol.82
, Issue.11
, pp. 70-80
-
-
McGovern, G.1
Court, D.2
Quelch, J.3
Crawford, B.4
-
58
-
-
82555165872
-
Usage, barriers and measurement of social media marketing: An exploratory investigation of small and medium B2B brands
-
Michaelidou N., Siamagka N., Christodoulides G. Usage, barriers and measurement of social media marketing: An exploratory investigation of small and medium B2B brands. Industrial Marketing Management 2011, 40(7):1153-1159.
-
(2011)
Industrial Marketing Management
, vol.40
, Issue.7
, pp. 1153-1159
-
-
Michaelidou, N.1
Siamagka, N.2
Christodoulides, G.3
-
59
-
-
84890804101
-
-
Sage, Thousand Oaks, CA
-
Miles M., Huberman A., Saldaña J. Qualitative data analysis: A methods sourcebook 2013, Sage, Thousand Oaks, CA. 3rd ed.
-
(2013)
Qualitative data analysis: A methods sourcebook
-
-
Miles, M.1
Huberman, A.2
Saldaña, J.3
-
60
-
-
84874618346
-
What drives managerial use of marketing and financial metrics and does metric use affect performance of marketing-mix activities
-
March
-
Mintz O., Currim I.S. What drives managerial use of marketing and financial metrics and does metric use affect performance of marketing-mix activities. Journal of Marketing 2013, 77(March):17-40.
-
(2013)
Journal of Marketing
, vol.77
, pp. 17-40
-
-
Mintz, O.1
Currim, I.S.2
-
61
-
-
0012957416
-
Marketing productivity, marketing audits, and systems for marketing performance assessment: Integrating multiple perspectives
-
Morgan N., Clark B., Gooner R. Marketing productivity, marketing audits, and systems for marketing performance assessment: Integrating multiple perspectives. Journal of Business Research 2002, 55(5):363-375.
-
(2002)
Journal of Business Research
, vol.55
, Issue.5
, pp. 363-375
-
-
Morgan, N.1
Clark, B.2
Gooner, R.3
-
62
-
-
79953291633
-
A web analytics tool selection method: An analytical hierarchy process approach
-
Nakatani K., Chuang T.-T. A web analytics tool selection method: An analytical hierarchy process approach. Internet Research 2011, 21(2):171-186.
-
(2011)
Internet Research
, vol.21
, Issue.2
, pp. 171-186
-
-
Nakatani, K.1
Chuang, T.-T.2
-
63
-
-
60849132501
-
Planning new tariffs at tele.ring: The application and impact of an integrated segmentation, targeting, and positioning tool
-
Natter M., Mild A., Wagner U., Taudes A. Planning new tariffs at tele.ring: The application and impact of an integrated segmentation, targeting, and positioning tool. Marketing Science 2008, 27(4):600-609.
-
(2008)
Marketing Science
, vol.27
, Issue.4
, pp. 600-609
-
-
Natter, M.1
Mild, A.2
Wagner, U.3
Taudes, A.4
-
65
-
-
0003849129
-
-
Findlay, London
-
Neely A., Mills J., Gregory M., Richards H., Platts K., Bourne M. Getting the measure of your business 1996, Findlay, London.
-
(1996)
Getting the measure of your business
-
-
Neely, A.1
Mills, J.2
Gregory, M.3
Richards, H.4
Platts, K.5
Bourne, M.6
-
66
-
-
3543070476
-
Performance measurement system design: Developing and testing a process-based approach
-
Neely A., Mills J., Platts K., Richards H., Gregory M., Bourne M., et al. Performance measurement system design: Developing and testing a process-based approach. International Journal of Operations & Production Management 2000, 20(10):1119-1145.
-
(2000)
International Journal of Operations & Production Management
, vol.20
, Issue.10
, pp. 1119-1145
-
-
Neely, A.1
Mills, J.2
Platts, K.3
Richards, H.4
Gregory, M.5
Bourne, M.6
-
67
-
-
3843098036
-
Designing performance measures: A structured approach
-
Neely A., Richards H., Mills J., Platts K., Bourne M. Designing performance measures: A structured approach. International Journal of Operations & Production Management 1997, 17(11):1131-1152.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.11
, pp. 1131-1152
-
-
Neely, A.1
Richards, H.2
Mills, J.3
Platts, K.4
Bourne, M.5
-
68
-
-
0003053098
-
Bridging the strategic outcome measurement gap in manufacturing organizations
-
Kluwer, Boston, J. Ettlie, M. Burstein, A. Fiegenbaum (Eds.)
-
Nemetz P. Bridging the strategic outcome measurement gap in manufacturing organizations. Manufacturing strategy: The research agenda for the next decade 1990, Kluwer, Boston. J. Ettlie, M. Burstein, A. Fiegenbaum (Eds.).
-
(1990)
Manufacturing strategy: The research agenda for the next decade
-
-
Nemetz, P.1
-
69
-
-
32144446973
-
Implementation and impact of IT enabled performance measurement
-
Nudurupati S., Bititci U. Implementation and impact of IT enabled performance measurement. Production Planning and Control 2005, 16(2):152-162.
-
(2005)
Production Planning and Control
, vol.16
, Issue.2
, pp. 152-162
-
-
Nudurupati, S.1
Bititci, U.2
-
70
-
-
35348939024
-
Marketing performance measurement ability and firm performance
-
April
-
O'Sullivan D., Abela A. Marketing performance measurement ability and firm performance. Journal of Marketing 2007, 71(April):79-93.
-
(2007)
Journal of Marketing
, vol.71
, pp. 79-93
-
-
O'Sullivan, D.1
Abela, A.2
-
71
-
-
69849097207
-
Marketing performance measurement and firm performance: Evidence from the European high-technology sector
-
O'Sullivan D., Abela A., Hutchinson M. Marketing performance measurement and firm performance: Evidence from the European high-technology sector. European Journal of Marketing 2009, 43(5/6):843-862.
-
(2009)
European Journal of Marketing
, vol.43
, Issue.5-6
, pp. 843-862
-
-
O'Sullivan, D.1
Abela, A.2
Hutchinson, M.3
-
73
-
-
71049125216
-
Dashboards as a service: Why, what, how, and what research is needed?
-
Pauwels K., Ambler T., Clark B., LaPointe P., Reibstein D., Skiera B., et al. Dashboards as a service: Why, what, how, and what research is needed?. Journal of Service Research 2009, 12(2):175-189.
-
(2009)
Journal of Service Research
, vol.12
, Issue.2
, pp. 175-189
-
-
Pauwels, K.1
Ambler, T.2
Clark, B.3
LaPointe, P.4
Reibstein, D.5
Skiera, B.6
-
74
-
-
84888047300
-
Social media metrics - A framework and guidelines for managing social media
-
Peters K., Chen Y., Kaplan A.M., Ognibeni B., Pauwels K. Social media metrics - A framework and guidelines for managing social media. Journal of Interactive Marketing 2013, 27(4):281-298.
-
(2013)
Journal of Interactive Marketing
, vol.27
, Issue.4
, pp. 281-298
-
-
Peters, K.1
Chen, Y.2
Kaplan, A.M.3
Ognibeni, B.4
Pauwels, K.5
-
75
-
-
0003303209
-
Competitiveness and the management of strategic change processes
-
Routledge, London, A. Francis, P. Tharakan (Eds.)
-
Pettigrew A., Whipp R., Rosenfield R. Competitiveness and the management of strategic change processes. The competitiveness of European industry: Country policies and company strategies 1989, Routledge, London. A. Francis, P. Tharakan (Eds.).
-
(1989)
The competitiveness of European industry: Country policies and company strategies
-
-
Pettigrew, A.1
Whipp, R.2
Rosenfield, R.3
-
77
-
-
29144479360
-
Left brain marketing planning: A Forrester Research viewpoint
-
Pickton D. Left brain marketing planning: A Forrester Research viewpoint. Marketing Intelligence & Planning 2005, 23(6):537-542.
-
(2005)
Marketing Intelligence & Planning
, vol.23
, Issue.6
, pp. 537-542
-
-
Pickton, D.1
-
78
-
-
79953724436
-
A call for creativity in new metrics for liquid media
-
Russell M. A call for creativity in new metrics for liquid media. Journal of Interactive Advertising 2010, 9(2):44-61.
-
(2010)
Journal of Interactive Advertising
, vol.9
, Issue.2
, pp. 44-61
-
-
Russell, M.1
-
79
-
-
8644240056
-
Measuring marketing productivity: Current knowledge and future directions
-
Rust R., Ambler T., Carpenter G., Kumar V., Srivastava R. Measuring marketing productivity: Current knowledge and future directions. Journal of Marketing 2004, 68(4):76-89.
-
(2004)
Journal of Marketing
, vol.68
, Issue.4
, pp. 76-89
-
-
Rust, R.1
Ambler, T.2
Carpenter, G.3
Kumar, V.4
Srivastava, R.5
-
81
-
-
34250324553
-
Measurement of return on marketing investment: A conceptual framework and the future of marketing metrics
-
Seggie S., Cavusgil E., Phelan S. Measurement of return on marketing investment: A conceptual framework and the future of marketing metrics. Industrial Marketing Management 2007, 36(6):834-841.
-
(2007)
Industrial Marketing Management
, vol.36
, Issue.6
, pp. 834-841
-
-
Seggie, S.1
Cavusgil, E.2
Phelan, S.3
-
82
-
-
0033235405
-
A decision support system for planning manufacturers' sales promotion calendars
-
Silva-Risso J.M., Bucklin R.E., Morrison D.G. A decision support system for planning manufacturers' sales promotion calendars. Marketing Science 1999, 18(3):274-300.
-
(1999)
Marketing Science
, vol.18
, Issue.3
, pp. 274-300
-
-
Silva-Risso, J.M.1
Bucklin, R.E.2
Morrison, D.G.3
-
83
-
-
84989078638
-
Strategic orientation and top management attention to control systems
-
Simons R. Strategic orientation and top management attention to control systems. Strategic Management Journal 1991, 12(1):49-62.
-
(1991)
Strategic Management Journal
, vol.12
, Issue.1
, pp. 49-62
-
-
Simons, R.1
-
84
-
-
63749111311
-
Marketing accountability: Linking marketing actions to financial results
-
Stewart D. Marketing accountability: Linking marketing actions to financial results. Journal of Business Research 2009, 62(6):636-643.
-
(2009)
Journal of Business Research
, vol.62
, Issue.6
, pp. 636-643
-
-
Stewart, D.1
-
85
-
-
84952631206
-
-
Available at:, (Accessed 18 July)
-
Web Analytics Association Web Analytics Definitions Available at:, (Accessed 18 July 2014). http://www.digitalanalyticsassociation.org/Files/PDF_standards/WebAnalyticsDefinitions.pdf.
-
(2014)
Web Analytics Definitions
-
-
-
86
-
-
84952629244
-
-
Available at:, (Accessed 6 July)
-
Web Technology Surveys Usage of traffic analysis tools for websites Available at:, (Accessed 6 July 2014). http://w3techs.com/technologies/overview/traffic_analysis/all.
-
(2014)
Usage of traffic analysis tools for websites
-
-
-
89
-
-
33751403889
-
Web site performance measurement: Promise and reality
-
Welling R., White L. Web site performance measurement: Promise and reality. Managing Service Quality 2006, 16(6):654-670.
-
(2006)
Managing Service Quality
, vol.16
, Issue.6
, pp. 654-670
-
-
Welling, R.1
White, L.2
-
90
-
-
84878472569
-
The B2B agenda: The current state of B2B marketing and a look ahead
-
Wiersema F. The B2B agenda: The current state of B2B marketing and a look ahead. Industrial Marketing Management 2013, 42(4):470-488.
-
(2013)
Industrial Marketing Management
, vol.42
, Issue.4
, pp. 470-488
-
-
Wiersema, F.1
-
91
-
-
77049125016
-
Using clickstream data to enhance business-to-business web site performance
-
Wilson R.D. Using clickstream data to enhance business-to-business web site performance. Journal of Business & Industrial Marketing 2010, 25(3):177-187.
-
(2010)
Journal of Business & Industrial Marketing
, vol.25
, Issue.3
, pp. 177-187
-
-
Wilson, R.D.1
-
92
-
-
27144494561
-
The role of existing measures in developing and implementing performance measurement systems
-
Wouters M., Sportel M. The role of existing measures in developing and implementing performance measurement systems. International Journal of Operations & Production Management 2005, 25(11):1062-1082.
-
(2005)
International Journal of Operations & Production Management
, vol.25
, Issue.11
, pp. 1062-1082
-
-
Wouters, M.1
Sportel, M.2
-
93
-
-
84889404319
-
The case study crisis: Some answers
-
Yin R. The case study crisis: Some answers. Administrative Science Quarterly 1981, 26(1):58-65.
-
(1981)
Administrative Science Quarterly
, vol.26
, Issue.1
, pp. 58-65
-
-
Yin, R.1
-
94
-
-
26044441195
-
Sales territory design: Thirty years of modeling and implementation
-
Zoltners A., Sinha P. Sales territory design: Thirty years of modeling and implementation. Marketing Science 2005, 24(3):313-331.
-
(2005)
Marketing Science
, vol.24
, Issue.3
, pp. 313-331
-
-
Zoltners, A.1
Sinha, P.2
|