Dashboards as a service: Why, what, how, and what research is needed?

Journal of Service Research

Volumn 12, Issue 2, 2009, Pages 175-189

  Pauwels, Koen ^a   Ambler, Tim ^b   Clark, Bruce H ^c   LaPointe, Pat ^d   Reibstein, David ^e   Skiera, Bernd ^f   Wierenga, Berend ^g   Wiesel, Thorsten ^h  

^a OZYEGIN UNIVERSITY   (Turkey)

^b LONDON BUSINESS SCHOOL   (United Kingdom)

^c NORTHEASTERN UNIVERSITY   (United States)

^d MarketingNPV ^*  (United States)

^e UNIVERSITY OF PENNSYLVANIA   (United States)

^f GOETHE UNIVERSITY   (Germany)

^g ERASMUS UNIVERSITY   (Netherlands)

^h UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

Accountability; Dashboards; Decision support; Metrics

Indexed keywords

EID: 71049125216     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670509344213     Document Type: Article

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