Social commerce: The transfer of power from sellers to buyers

Technological Forecasting and Social Change

Volumn 94, Issue , 2015, Pages 350-358

  Hajli, Nick ^a   Sims, Julian ^b  

^a NEWCASTLE UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^b UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Social commerce; Social commerce constructs; Social commerce intention; Social media; Social support

Indexed keywords

SALES; SOCIAL NETWORKING (ONLINE);

ECONOMIC IMPLICATIONS; FORM OF PRODUCTS; ON-LINE COMMUNICATION; SOCIAL COMMERCES; SOCIAL INTERACTIONS; SOCIAL MEDIA; SOCIAL SUPPORT; STRUCTURAL MODELING;

COMMERCE;

ELECTRONIC COMMERCE; EMPOWERMENT; SOCIAL MEDIA; SOCIAL NETWORK;

EID: 84941279490     PISSN: 00401625     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.techfore.2015.01.012     Document Type: Article

References (70)

1. Amblee N., Bui T. Harnessing the influence of social proof in online shopping: the effect of electronic word of mouth on sales of digital microproducts. Int. J. Electron. Commer. 2011, 16(2):91-114. [Article].
2. Ballantine P.W., Stephenson R.J. Help me, I'm fat! Social support in online weight loss networks. J. Consum. Behav. 2011, 10(6):332-337. 10.1002/cb.374.
3. Bargh J.A., McKenna K.Y.A. The Internet and social life. Annu. Rev. Psychol. 2004, 55:573-590.
4. Barrera M. Distinctions between social support concepts, measures, and models. Am. J. Community Psychol. 1986, 14(4):413-445. 10.1007/bf00922627.
5. Bourlakis M., Papagiannidis S., Fox H. E-consumer behaviour: past, present and future trajectories of an evolving retail revolution. Int. J. E-Bus. Res. 2008, 4(3):64-67.
6. Cachia R., Compañó R., Da Costa O. Grasping the potential of online social networks for foresight. Technol. Forecast. Soc. Chang. 2007, 74(8):1179-1203. 10.1016/j.techfore.2007.05.006.
7. Chen J., Xu H., Whinston A.B. Moderated online communities and quality of user-generated content. J. Manag. Inf. Syst. 2011, 28(2):237-268. [Article].
8. Cheung C.M., Xiao B.S., Liu I.L. Do actions speak louder than voices? The signaling role of social information cues in influencing consumer purchase decisions. Decis. Support. Syst. 2014, 65:50-58.
9. Chin W.W. Issues and opinion on structural equation modeling, editorial. MIS Q. 1998, 1-1. (Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=345479&site=ehost-live).
10. Chris F., Anindya G., Batia W. Examining the relationship between reviews and sales: the role of reviewer identity disclosure in electronic markets. Inf. Syst. Res. 2008, 19(3):291-313. (393-395). 10.2307/2393235.
11. Cobb S. Presidential Address-1976. Social support as a moderator of life stress. Psychosom. Med. 1976, 38(5):300-314. (doi: citeulike-article-id:8242015).
12. Constantinides E., Romero C.L., Boria M.A.G. Social media: a new frontier for retailers?. Eur. Retail Res. 2008, 22(1):1-28.
13. Crocker J., Canevello A. Creating and undermining social support in communal relationships: the role of compassionate and self-image goals. J. Pers. Soc. Psychol. 2008, 95(3):555-575. Article.
14. Dahan E., Hauser J.R. The virtual customer. J. Prod. Innov. Manag. 2002, 19(5):332-353. 10.1016/S0737-6782(02)00151-0.
15. Di Maria E., Finotto V. Communities of consumption and made in Italy. Ind. Innov. 2008, 15(2):179-197. [Article]. 10.1080/13662710801954583.
16. Do-Hyung P., Jumin L., Ingoo H. The effect of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement. Int. J. Electron. Commer. 2007, 11(4):125-148. [Article]. 10.2753/jec1086-4415110405.
17. Esposito Vinzi V., Chin W., Henseler J., Wang H. Handbook of Partial Least Squares 2010, Springer, Berlin Heidelberg.
18. Füller J., Mühlbacher H., Matzler K., Jawecki G. Consumer empowerment through Internet-based co-creation. J. Manag. Inf. Syst. 2009, 26(3):71-102. [Article].
19. Gefen D. Reflections on the dimensions of trust and trustworthiness among online consumers. Database Adv. Inf. Syst. 2002, 33(3):38-53.
20. Gefen D., Karahanna E., Straub D.W. Trust and tam in online shopping: an integrated model. MIS Q. 2003, 27(1):51-90. [Article].
21. Gottlieb B.H., Bergen A.E. Social support concepts and measures. J. Psychosom. Res. 2010, 69(5):511-520. 10.1016/j.jpsychores.2009.10.001.
22. Gruzd A., Wellman B., Takhteyev Y. Imagining Twitter as an imagined community. Am. Behav. Sci. 2011, 55(10):1294-1318. [Article]. 10.1177/0002764211409378.
23. Gu B., Park J., Konana P. Research note-the impact of external word-of-mouth sources on retailer sales of high-involvement products. Inf. Syst. Res. 2012, 23(1):182-196. 10.1287/isre.1100.0343.
24. Hajli N. A research framework for social commerce adoption. Inf. Manag. Comput. Secur. 2013, 21(3):1-1.
25. Hajli N. The role of social support on relationship quality and social commerce. Technol. Forecast. Soc. Chang. 2014, 87:17-27.
26. Hajli N. A study of the impact of social media on consumers. Int. J. Mark. Res. 2014, 56(3):388-404.
27. Hajli N., Shanmugam M., Hajli A., Khani A.H., Wang Y. Health care development: integrating transaction cost theory with social support theory. Inform. Health Soc. Care 2014, 1-11.
28. Hajli N. Social commerce constructs and consumer's intention to buy. Int. J. Inform. Manage. 2015, 35(2):183-191.
29. Heinonen K. Consumer activity in social media: managerial approaches to consumers' social media behavior. J. Consum. Behav. 2011, 10(6):356-364. 10.1002/cb.376.
30. Hollenbeck C.R., Kaikati A.M. Consumers' use of brands to reflect their actual and ideal selves on Facebook. Int. J. Res. Mark. 2012, 29(4):395-405. 10.1016/j.ijresmar.2012.06.002.
31. Huang Z., Benyoucef M. From e-commerce to social commerce: a close look at design features. Electron. Commer. Res. Appl. 2013, 10.1016/j.elerap.2012.12.003.
32. Huang M., Cai F., Tsang A.S.L., Zhou N. Making your online voice loud: the critical role of WOM information. Eur. J. Mark. 2011, 45(7/8):1277-1297. [Article]. 10.1108/03090561111137714.
33. Hwang K.O., Ottenbacher A.J., Green A.P., Cannon-Diehl M.R., Richardson O., Bernstam E.V., Thomas E.J. Social support in an Internet weight loss community. Int. J. Med. Inform. 2010, 79(1):5-13. 10.1016/j.ijmedinf.2009.10.003.
34. Joon K., Young-Gul K. Sense of virtual community: a conceptual framework and empirical validation. Int. J. Electron. Commer. 2003, 8(2):75-93. [Article].
35. Kaplan A.M., Haenlein M. Users of the world, unite! The challenges and opportunities of SOCIAL MEDIA. Bus. Horiz. 2010, 53(1):59-68. [Article]. 10.1016/j.bushor.2009.09.003.
36. Keller K.L. Building strong brands in a modern marketing communications environment. J. Mark. Commun. 2009, 15(2-3):139-155. 10.1080/13527260902757530.
37. Kim D. Under what conditions will social commerce business models survive?. Electron. Commer. Res. Appl. 2013, 10.1016/j.elerap.2012.12.002.
38. Kozinets R.V., de Valck K., Wojnicki A.C., Wilner S.J.S. Networked narratives: understanding word-of-mouth marketing in online communities. J. Mark. 2010, 74(2):71-89. 10.1509/jmkg.74.2.71.
39. Kraut R., Kiesler S., Boneva B., Cummings J., Helgeson V., Crawford A. Internet paradox revisited. J. Soc. Issues 2002, 58(1):49-74.
40. Liang T.-P., Turban E. Introduction to the Special Issue Social Commerce: a research framework for social commerce. Int. J. Electron. Commer. 2011, 16(2):5-14. [Article].
41. Liang T.-P., Ho Y.-T., Li Y.-W., Turban E. What drives social commerce: the role of social support and relationship quality. Int. J. Electron. Commer. 2011, 16(2):69-90. [Article].
42. Lu H.-P., Hsiao K.-L. The influence of extro/introversion on the intention to pay for social networking sites. Inf. Manag. 2010, 47(3):150-157. [Article]. 10.1016/j.im.2010.01.003.
43. Maloney-Krichmar D., Preece J. A multilevel analysis of sociability, usability, and community dynamics in an online health community. ACM Trans. Comput. Hum. Interact. 2005, 12(2):201-232. 10.1145/1067860.1067864.
44. McLure Wasko M., Faraj S. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Q. 2005, 29(1):35-57. [Article].
45. Molly McLure W., Samer F. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice1. MIS Q. 2005, 29(1):35-57.
46. Naylor R.W., Lamberton C.P., West P.M. Beyond the "like" button: the impact of mere virtual presence on brand evaluations and purchase intentions in social media settings. J. Mark. 2012, 76(6):105-120. 10.1509/jm.11.0105.
47. Obst P., Stafurik J. Online we are all able bodied: online psychological sense of community and social support found through membership of disability-specific websites promotes well-being for people living with a physical disability. J. Community Appl. Soc. Psychol. 2010, 20(6):525-531. 10.1002/casp.1067.
48. Pavlou P.A. Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int. J. Electron. Commer. 2003, 7(3):101-134. [Article].
49. Phillips F. The state of technological and social change: impressions. Technol. Forecast. Soc. Chang. 2011, 78(6):1072-1078. 10.1016/j.techfore.2011.03.020.
50. Piller F.T., Walcher D. Toolkits for idea competitions: a novel method to integrate users in new product development. R&D Manag. 2006, 36(3):307-318. 10.1111/j.1467-9310.2006.00432.x.
51. Pitta D.A., Fowler D. Online consumer communities and their value to new product developers. J. Prod. Brand. Manag. 2005, 14(4/5):283-291.
52. Rauyruen P., Miller K.E. Relationship quality as a predictor of B2B customer loyalty. J. Bus. Res. 2007, 60(1):21-31. 10.1016/j.jbusres.2005.11.006.
53. Raykov T. Coefficient alpha and composite reliability with interrelated nonhomogeneous items. Appl. Psychol. Meas. 1998, 22(4):375-385. 10.1177/014662169802200407.
54. Ridings C.M., Gefen D. Virtual community attraction: why people hang out online. J. Comput.-Mediat. Commun. 2004, 10(1).
55. Riemer K., Lehrke C. Biased listing in electronic marketplaces: exploring its implications in on-line hotel distribution. Int. J. Electron. Commer. 2009, 14(1):55-78. [Article]. 10.2753/jec1086-4415140102.
56. Ringle C.M., Sarstedt M., Straub D.W. Editor's comments: a critical look at the use of PLS-SEM in MIS quarterly. MIS Q. 2012, 36(1):iii-xiv.
57. Senecal S., Nantel J. The influence of online product recommendation on consumers' online choices. J. Retail. 2004, 80(2):159-169. [Article]. 10.1016/j.jretai.2004.04.001.
58. Senecal S., Nantel J. The influence of online product recommendations on consumers' online choices. J. Retail. 2004, 80(2):159-169. 10.1016/j.jretai.2004.04.001.
59. Stephen A.T., Toubia O. Deriving value from social commerce networks. J. Mark. Res. 2010, 47(2):215-228. [Article]. 10.1509/jmkr.47.2.215.
60. Teoh A.N., Chia M.S.C., Mohanraj V. The comparison between active and passive types of social support: the emotional responses1. J. Appl. Biobehav. Res. 2009, 14(2):90-102. 10.1111/j.1751-9861.2009.00042.x.
61. Tsai Y.-H., Joe S.-W., Lin C.-P., Wang R.-T., Chang Y.-H. Modeling the relationship between IT-mediated social capital and social support: key mediating mechanisms of sense of group. Technol. Forecast. Soc. Chang. 2012, 79(9):1592-1604. 10.1016/j.techfore.2012.05.013.
62. Wang Y.D., Emurian H.H. An overview of online trust: concepts, elements, and implications. Comput. Hum. Behav. 2005, 21(1):105-125. [Article]. 10.1016/j.chb.2003.11.008.
63. Wang X., Yu C., Wei Y. Social media peer communication and impacts on purchase intentions: a consumer socialization framework. J. Interact. Mark. 2012, 26(4):198-208. 10.1016/j.intmar.2011.11.004.
64. Wangberg S.C., Andreassen H.K., Prokosch H.-U., Santana S.M.V., Sørensen T., Chronaki C.E. Relations between Internet use, socio-economic status (SES), social support and subjective health. Health Promot. Int. 2008, 23(1):70-77. 10.1093/heapro/dam039.
65. Wei Y., Straub D.W., Poddar A. The power of many: an assessment of managing internet group purchasing. J. Electron. Commer. Res. 2011, 12(1):19-43.
66. Wellman B., Salaff J., Dimitrova D., Garton L., Gulia M., Haythornthwaite C. Computer networks as social networks: collaborative work, telework, and virtual community. Annu. Rev. Sociol. 1996, 22:213-238. (ArticleType: research-article/Full publication date: 1996/Copyright © 1996 Annual Reviews).
67. Williams S.W., Watkins K., Daley B., Courtenay B., Davis M., Dymock D. Facilitating cross-cultural online discussion groups: implications for practice. Dist. Educ. 2001, 22(1):151-167. 10.1080/0158791010220110.
68. Wixom B.H., Watson H.J. An empirical investigation of the factors affecting data warehousing success. MIS Q. 2001, 25(1):17-41. [Article].
69. Yubo C., Jinhong X. Third-party product review and firm marketing strategy. Mark. Sci. 2005, 24(2):218-240. [Article]. 10.1287/mksc.1040.0089.
70. Zwass V. Co-creation: toward a taxonomy and an integrated research perspective. Int. J. Electron. Commer. 2010, 15(1):11-48. [Article]. 10.2753/jec1086-4415150101.