A study of the impact of social media on consumers

International Journal of Market Research

Volumn 56, Issue 3, 2014, Pages 387-404

  Hajli, Nick ^a  

^a UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84901467786     PISSN: 14707853     EISSN: None     Source Type: Journal    
DOI: 10.2501/IJMR-2014-025     Document Type: Article

References (64)

1. Adams, D.A., Nelson, R.R. & Todd, P.A. (1992) Perceived usefulness, ease of use, and usage of information technology: a replication. MIS Quarterly, 16, 2, pp. 227-247.
2. Agnihotri, R., Kothandaraman, P., Kashyap, R. & Singh, R. (2012) Bringing 'social' into sales: the impact of salespeople's social media use on service behaviors and value creation. Journal of Personal Selling & Sales Management, 32, 3, pp. 333-348.
3. Ahn, T., Ryu, S. & Han, I. (2007) The impact of web quality and playfulness on user acceptance of online retailing. Information & Management, 44, 3, pp. 263-275.
4. Ali, H. (2011) Exchanging value within individuals' networks: social support implications for health marketers. Journal of Marketing Management, 27, 3/4, pp. 316-335.
5. Aljifri, H.A., Pons, A. & Collins, D. (2003) Global e-commerce: a framework for understanding and overcoming the trust barrier. Information Management & Computer Security, 11, 3, p. 130.
6. Anderson, J.C. & Gerbing, D.W. (1988) Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin, 103, 3, pp. 411-423.
7. Ba, S. & Pavlou, P.A. (2002) Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Quarterly, 26, 3, pp. 243-268.
8. Bagozzi, R.P. & Dholakia, U.M. (2002) Intentional social action in virtual communities. Journal of Interactive Marketing,16, 2, pp. 2-21.
9. Ballantine, P.W. & Stephenson, R.J. (2011) Help me, I'm fat! Social support in online weight loss networks. Journal of Consumer Behaviour, 10, 6, pp. 332-337.
10. Bandalos, D.L. (2002) The effects of item parceling on goodness-of-fit and parameter estimate bias in structural equation modeling. Structural Equation Modeling: A Multidisciplinary Journal, 9, 1, pp. 78-102.
11. Bronner, F. & de Hoog, R. (2010) Consumer-generated versus marketer-generated websites in consumer decision making. International Journal of Market Research, 52, 2, p. 231.
12. Chen, J., Xu, H. & Whinston, A.B. (2011a) Moderated online communities and quality of user-generated content. Journal of Management Information Systems, 28, 2, pp. 237-268.
13. Chen, Y., Fay, S. & Wang, Q. (2011b) The role of marketing in social media: how online consumer reviews evolve. Journal of Interactive Marketing, 25, 2, pp. 85-94.
14. Chin, W.W. (1998) Issues and opinion on structural equation modeling. MIS Quarterly, 22, 1, pp. 7-14.
15. Chin, W.W., Gopal, A. & Salisbury, W.D. (1997) Advancing the theory of adaptive structuration: the development of a scale to measure faithfulness of appropriation. Information Systems Research, 8, 4, pp. 342-367.
16. Chin, W.W., Marcolin, B.L. & Newsted, P.R. (2003) A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14, 2, pp. 189-217.
17. Chris, F., Anindya, G. & Batia, W. (2008) Examining the relationship between reviews and sales: the role of reviewer identity disclosure in electronic markets. Information Systems Research, 19, 3, pp. 393-395.
18. Chwelos, P., Benbasat, I. & Dexter, A.S. (2001) Research report: empirical test of an EDI adoption model. Information Systems Research, 12, 3, pp. 304-321.
19. Cobb, S. (1976) Presidential address - 1976. Social support as a moderator of life stress. Psychosomatic Medicine, 38, 5, pp. 300-314.
20. Davis, F.D. (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 3, pp. 319-340.
21. Davis, F.D., Bagozzi, R.P. & Warshaw, P.R. (1989) User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35, 8, pp. 982-1003.
22. de Vries, L., Gensler, S. & Leeflang, P.S.H. (2012) Popularity of brand posts on brand fan pages: an investigation of the effects of social media marketing. Journal of Interactive Marketing, 26, 2, pp. 83-91.
23. Do-Hyung, P., Jumin, L. & Ingoo, H. (2007) The effect of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement. International Journal of Electronic Commerce, 11, 4, pp. 125-148.
24. Esposito Vinzi, V., Chin, W., Henseler, J. & Wang, H. (2010) Handbook of Partial Least Squares. Berlin/Heidelberg: Springer.
25. Fue, Z., Li, H. & Wenyu, D. (2009) Social factors in user perceptions and responses to advertising in online social networking communities. Journal of Interactive Advertising, 10, 1, pp. 1-13.
26. Füller, J., Mühlbacher, H., Matzler, K. & Jawecki, G. (2009) Consumer empowerment through internet-based co-creation. Journal of Management Information Systems, 26, 3, pp. 71-102.
27. Gefen, D. (2002) Reflections on the dimensions of trust and trustworthiness among online consumers. Database for Advances in Information Systems, 33, 3, pp. 38-53.
28. Gefen, D. & Straub, D. (2000) The relative importance of perceived ease of use in is adoption: a study of e-commerce adoption. Journal of the Association for Information Systems, 1, 8, pp. 1-30.
29. Gefen, D., Karahanna, E. & Straub, D.W. (2003) Trust and TAM in online shopping: an integrated model. MIS Quarterly, 27, 1, pp. 51-90.
30. Gefen, D., Rigdon, E.E. & Straub, D. (2011) An update and extension to SEM guidelines for administrative and social science research. MIS Quarterly, 35, 2, pp. 8-10.
31. Gruzd, A., Wellman, B. & Takhteyev, Y. (2011) Imagining Twitter as an imagined community. American Behavioral Scientist, 55, 10, pp. 1294-1318.
32. Hajli, M. (2013) A research framework for social commerce adoption. Information Management & Computer Security, 21, 3, pp. 144-154.
33. Han, B.O. & Windsor, J. (2011) Users' willingness to pay on social network sites. Journal of Computer Information Systems, 51, 4, pp. 31-40.
34. Jiyoung, C. (2009) Shopping on social networking web sites: attitudes toward real versus virtual items. Journal of Interactive Advertising, 10, 1, pp. 77-93.
35. Kim, J.B. (2012) An empirical study on consumer first purchase intention in online shopping: integrating initial trust and TAM. Electronic Commerce Research, 12, 2, pp. 125-150.
36. Lai, L.S.L. & Turban, E. (2008) Groups formation and operations in the Web 2.0 environment and social networks. Group Decision & Negotiation, 17, 5, pp. 387-402.
37. Li, F., Zhou, N., Kashyap, R. & Yang, Z. (2008) Brand trust as a second-order factor: an alternative measurement model. International Journal of Market Research, 50, 6, pp. 817.
38. Liang, T.-P. & Turban, E. (2011) Introduction to the special issue social commerce: a research framework for social commerce. International Journal of Electronic Commerce, 16, 2, pp. 5-14.
39. Liang, T.-P., Ho, Y.-T., Li, Y.-W. & Turban, E. (2011) What drives social commerce: the role of social support and relationship quality. International Journal of Electronic Commerce, 16, 2, pp. 69-90.
40. Lorenzo, C., Constantinides, E., Geurts, P. & Gómez, M. (2007) Impact of web experience on e-consumer responses, e-commerce and web technologies, in Psaila, G. & Wagner, R. (eds) E-commerce and Web Technologies. Berlin/Heidelberg: Springer, pp. 191-200.
41. Lu, H.-P. & Hsiao, K.-L. (2010) The influence of extro/introversion on the intention to pay for social networking sites. Information & Management, 47, 3, pp. 150-157.
42. Lu, Y., Zhao, L. & Wang, B. (2010) From virtual community members to c2c e-commerce buyers: trust in virtual communities and its effect on consumers' purchase intention. Electronic Commerce Research & Applications, 9, 4, pp. 346-360.
43. McCole, P., Ramsey, E. & Williams, J. (2010) Trust considerations on attitudes towards online purchasing: the moderating effect of privacy and security concerns. Journal of Business Research, 63, 9-10, pp. 1018-1024.
44. McKnight, D.H., Choudhury, V. & Kacmar, C. (2002) Developing and validating trust measures for e-commerce: an integrative typology. Information Systems Research, 13, 3, pp. 334-359.
45. McLure Wasko, M. & Faraj, S. (2005) Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29, 1, pp. 35-57.
46. Ming-Hsien, Y., Chandlrees, N., Binshan, L. & Hung-Yi, C. (2009) The effect of perceived ethical performance of shopping websites on consumer trust. Journal of Computer Information Systems, 50, 1, pp. 15-24.
47. Molly McLure, W. & Samer, F. (2005) Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29, 1, pp. 35-57.
48. Mueller, J., Hutter, K., Fueller, J. & Matzler, K. (2011) Virtual worlds as knowledge management platform - a practice-perspective. Information Systems Journal, 21, 6, pp. 479-501.
49. Nambisan, S. (2002) Designing virtual customer environments for new product development: toward a theory. Academy of Management Review, 27, 3, pp. 392-413.
50. Naylor, R.W., Lamberton, C.P. & West, P.M. (2012) Beyond the 'like' button: the impact of mere virtual presence on brand evaluations and purchase intentions in social media settings. Journal of Marketing, 76, 6, pp. 105-120.
51. Pan, L.-Y. & Chiou, J.-S. (2011) How much can you trust online information? Cues for perceived trustworthiness of consumer-generated online information. Journal of Interactive Marketing, 25, 2, pp. 67-74.
52. Pavlou, P.A. (2003) Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7, 3, pp. 101-134.
53. Purnawirawan, N., De Pelsmacker, P. & Dens, N. (2012) Balance and sequence in online reviews: how perceived usefulness affects attitudes and intentions. Journal of Interactive Marketing, 26, 4, pp. 244-255.
54. Ridings, C.M. & Gefen, D. (2004) Virtual community attraction: why people hang out online. Journal of Computer-Mediated Communication, 10, 1, pp. 1-10.
55. Ringle, C.M., Sarstedt, M. & Straub, D.W. (2012) Editor's comments: a critical look at the use of PLS-SEM in MIS quarterly. MIS Quarterly, 36, 1, pp. 8-9.
56. Ringle, C.M., Wende, S. & Will, A. (2005) SmartPLS (release 2.0 M3). Available online at: http://www.SmartPLS.de. University of Hamburg, Germany.
57. Roca, J.C., García, J.J. & de la Vega, J.J. (2009) The importance of perceived trust, security and privacy in online trading systems. Information Management & Computer Security, 17, 2, pp. 96-113.
58. Senecal, S. & Nantel, J. (2004) The influence of online product recommendations on consumers' online choices. Journal of Retailing, 80, 2, pp. 159-169.
59. Shin, D.-H. (2010) The effects of trust, security and privacy in social networking: a security-based approach to understand the pattern of adoption. Interacting with Computers, 22, 5, pp. 428-438.
60. Swamynathan, G., Wilson, C., Boe, B., Almeroth, K. & Zhao, B.Y. (2008) Do social networks improve e-commerce? A study on social marketplaces. Online Social Networks, in Proceedings of the first workshop on Online social networks, pp. 1-6, ACM.
61. Wang, X., Yu, C. & Wei, Y. (2012) Social media peer communication and impacts on purchase intentions: a consumer socialization framework. Journal of Interactive Marketing, 26, 4, pp. 198-208.
62. Weisberg, J., Te'Eni, D. & Arman, L. (2011) Past purchase and intention to purchase in e-commerce: the mediation of social presence and trust. Internet Research, 21, 1, pp. 82-96.
63. Wixom, B.H. & Watson, H.J. (2001) An empirical investigation of the factors affecting data warehousing success. MIS Quarterly, 25, 1, pp. 17-41.
64. Wu, J.-J., Chen, Y.-H. & Chung, Y.-S. (2010) Trust factors influencing virtual community members: a study of transaction communities. Journal of Business Research, 63, 9-10, pp. 1025-1032.