The effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating roles

Tourism Management

Volumn 49, Issue , 2015, Pages 45-57

  Hsiao, Chan ^a   Lee, Yi Hsuan ^b   Chen, Wan Jun ^b  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^b NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Customer value co creation (CVC); Hierarchical linear model (HLM); Positive psychological capital (PPC); Servant leadership; Service oriented organizational citizenship behavior (OCB)

Indexed keywords

EMPLOYMENT; HIERARCHICAL SYSTEM; NUMERICAL MODEL; PSYCHOLOGY; SERVICE SECTOR;

TAIWAN;

EID: 84924371065     PISSN: 02615177     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tourman.2015.02.012     Document Type: Article

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