An empirical examination of service-oriented organizational citizenship behavior: The roles of justice perceptions and manifest needs

Managing Service Quality

Volumn 23, Issue 6, 2013, Pages 474-494

  Chou, Shih Yung ^a   Lopez Rodriguez, Erlinda ^b  

^a UNIVERSITY OF TEXAS OF THE PERMIAN BASIN   (United States)

^b UNIVERSITY OF THE INCARNATE WORD   (United States)

Author keywords

Distributive justice; Need for achievement; Need for affiliation; Procedural justice; Service oriented organizational citizenship behaviour

Indexed keywords

EID: 84886071823     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/MSQ-02-2013-0019     Document Type: Article

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