Cross-cultural perspectives regarding service quality and satisfaction in Chinese cross-strait airlines

Journal of Air Transport Management

Volumn 14, Issue 1, 2008, Pages 16-19

  Lu, Jin Long ^a   Ling, Feng I ^b  

^a CHANG JUNG CHRISTIAN UNIVERSITY   (Taiwan)

^b CHINA INSTITUTE OF TECHNOLOGY   (Taiwan)

Author keywords

Cross cultural; Cross strait airlines; Service quality

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; PERCEPTION;

ASIA; CHINA; EURASIA; FAR EAST; TAIWAN;

EID: 38649140733     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2007.08.002     Document Type: Article

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