Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

Transportmetrica A: Transport Science

Volumn 10, Issue 10, 2014, Pages 917-945

  Chou, Pin Fenn ^a   Lu, Chin Shan ^b   Chang, Yu Hern ^c  

^a FAR EAST UNIVERSITY   (Taiwan)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^c NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

customer loyalty; customer satisfaction; high speed rail; service quality; structural equation modeling

Indexed keywords

AIR CONDITIONING; QUALITY OF SERVICE; RAILROAD TRANSPORTATION; SALES;

CUSTOMER LOYALTY; HIGH SPEED RAIL; HIGH-SPEED RAIL SERVICES; ON-TIME PERFORMANCE; SERVICE QUALITY; STRUCTURAL EQUATION MODELING;

CUSTOMER SATISFACTION;

EID: 84904752880     PISSN: 23249935     EISSN: 23249943     Source Type: Journal    
DOI: 10.1080/23249935.2014.915247     Document Type: Article

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