A service quality index for area-wide contract performance assessment

Journal of Transport Economics and Policy

Volumn 36, Issue 1, 2002, Pages 93-113

  Hensher, David A ^a   Prioni, Paola ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

ASSESSMENT METHOD; PERFORMANCE ASSESSMENT; TRANSPORTATION ECONOMICS;

EID: 0036298448     PISSN: 00225258     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (14)

1. Developing customer-based measures of overall transportation service quality in Colorado: Quantitative and qualitative approaches
2. The determinants of price and quality in competitively tendered contracts
3. Performance evaluation for bus transit
4. The bidding process (for the supply of bus services)
5. Hierarchical stated response designs and estimation in the context of bus use preferences
6. Stated preference analysis of travel choices: The state of the practice
7. Productivity measurement in the urban bus sector
8. Quality assurance in competitively tendered contracts
9. Measuring service quality and evaluating its influence on costs of service provision
10. Measuring bus passenger preferences
11. Public transport service contracts: Searching for the optimum
12. Alternative tendering systems and deregulation in Britain