메뉴 건너뛰기




Volumn 34, Issue 3, 2007, Pages 337-354

User satisfaction with paratransit in competition with motorization in indonesia: Anticipation of future implications

Author keywords

Attribute; Paratransit; Perception; Performance; Quality of service; Satisfaction

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; SOCIAL ASPECTS; VEHICLE ROUTING;

EID: 34248210163     PISSN: 00494488     EISSN: 15729435     Source Type: Journal    
DOI: 10.1007/s11116-007-9119-7     Document Type: Article
Times cited : (139)

References (51)
  • 2
    • 34248205062 scopus 로고
    • BPS (Badan Pusat Statistik) Pekanbaru
    • BPS (Badan Pusat Statistik) Province of Riau: Riau in Figures, Pekanbaru (1990-1999)
    • (1990) Province of Riau: Riau in Figures
  • 8
    • 34248222576 scopus 로고    scopus 로고
    • BPS (Badan Pusat Statistik) Rangkasbitung
    • BPS (Badan Pusat Statistik) Municipal of Lebak: Lebak in Figures, Rangkasbitung (2001-2003)
    • (2001) Municipal of Lebak: Lebak in Figures
  • 10
    • 0004185472 scopus 로고    scopus 로고
    • A Global Inquiry. Island Press, Washington, DC
    • Cervero, R.: The Transit Metropolis. A Global Inquiry. Island Press, Washington, DC (1998)
    • (1998) The Transit Metropolis
    • Cervero, R.1
  • 11
    • 34248191712 scopus 로고    scopus 로고
    • City of Bogor Cited March 2005
    • City of Bogor (2005) Transport modes in Bogor. http://www.sekitarkita.com/2004_03/ 2004_03_alat%20transport%20bogor_andre.htm. Cited March 2005
    • (2005) Transport Modes in Bogor
  • 12
    • 34248191191 scopus 로고    scopus 로고
    • City of Bandung Cited March 2005
    • City of Bandung (2005) Official website of the city of Bandung. http://www.bandung.go.id/dishub/data.htm. Cited March 2005
    • (2005) Official Website of the City of Bandung
  • 13
    • 34248191191 scopus 로고    scopus 로고
    • City of Denpasar Cited March 2005
    • City of Denpasar (2005) Official website of the city of Denpasar. http://www.denpasar.go.id/. Cited March 2005
    • (2005) Official Website of the City of Denpasar
  • 14
    • 34248191191 scopus 로고    scopus 로고
    • City of Makassar Cited March 2005
    • City of Makassar (2005) Official website of the city of Makassar. http://www.makassar.go.id/data/perhubungan.html. Cited March 2005
    • (2005) Official Website of the City of Makassar
  • 17
    • 34248211096 scopus 로고    scopus 로고
    • Satisfaction with public transport related to service performance
    • In: Hensher, D. (ed.) The Leading Edge International Association for Travel Behavior Research Pergamon, Elsevier Science, Ltd., Oxford
    • Friman, M., Gärling, T.: Satisfaction with public transport related to service performance. In: Hensher, D. (ed.) Travel Behavior Research, The Leading Edge International Association for Travel Behavior Research, pp. 845-854. Pergamon, Elsevier Science, Ltd., Oxford (2001)
    • (2001) Travel Behavior Research , pp. 845-854
    • Friman, M.1    Gärling, T.2
  • 18
    • 0002469577 scopus 로고
    • A National customer satisfaction barometer: The Swedish experience
    • Fornell, C.: A National customer satisTaction barometer: the Swedish experience. J. Mark. 56 (1), 6-21 (1992)
    • (1992) J. Mark , vol.56 , Issue.1 , pp. 6-21
    • Fornell, C.1
  • 19
    • 0002194338 scopus 로고
    • Best practice for customer satisfaction in manufacturing firms
    • Griffin, A., Gleason, G., Preiss, R., Shevenaugh, D.: Best practice for customer satisfaction in manufacturing firms. MIT Sloan Manage. Rev. 36 (2), 87-98 (1995)
    • (1995) MIT Sloan Manage. Rev. , vol.36 , Issue.2 , pp. 87-98
    • Griffin, A.1    Gleason, G.2    Preiss, R.3    Shevenaugh, D.4
  • 21
    • 0038026001 scopus 로고    scopus 로고
    • Service quality: Developing a service quality index in the provision of commercial bus contracts
    • Hensher, D.D., Stopher, P., Bullock, P.: Service quality: developing a service quality index in the provision of commercial bus contracts. Transport. Res. Part A 37, 499-517 (2003)
    • (2003) Transport. Res. Part A , vol.37 , pp. 499-517
    • Hensher, D.A.1    Stopher, P.2    Bullock, P.3
  • 22
    • 33846848269 scopus 로고    scopus 로고
    • Contract areas and service quality issues in public transportation provision: Some thoughts on the European and Australian context
    • Hensher, D.A.: Contract areas and service quality issues in public transportation provision: Some thoughts on the European and Australian context. J. Public Transport. 6 (3), 15-42 (2003)
    • (2003) J. Public Transport. , vol.6 , Issue.3 , pp. 15-42
    • Hensher, D.A.1
  • 23
    • 0038025998 scopus 로고    scopus 로고
    • Performance based quality contracts in bus service provision
    • Hensher, D.A., Stanley, J.: Performance based quality contracts in bus service provision. Transport. Res. Part A 37, 519-538 (2003)
    • (2003) Transport. Res. Part A , vol.37 , pp. 519-538
    • Hensher, D.A.1    Stanley, J.2
  • 24
    • 0003956638 scopus 로고
    • PEOD6, Agricultural Education and Communication Department, Florida Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida, Gainesville
    • Israel, G.D.: Determining sample size, PEOD6, Agricultural Education and Communication Department, Florida Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida, Gainesville (1992)
    • (1992) Determining Sample Size
    • Israel, G.D.1
  • 25
    • 0038682366 scopus 로고    scopus 로고
    • Application of perceived value model to identify factors affecting passenger's repurchase intentions on city bus: A case of the Taipei metropolitan area
    • Jen, W., Hu, K.-C.: Application of perceived value model to identify factors affecting passenger's repurchase intentions on city bus: A case of the Taipei metropolitan area. Transportation 30, 307-327 (2003)
    • (2003) Transportation , vol.30 , pp. 307-327
    • Jen, W.1    Hu, K.-C.2
  • 26
    • 34248231708 scopus 로고    scopus 로고
    • The characteristics of paratransit and non-motorized transport in Bandung, Indonesia
    • Joewono, T.B., Kubota, H.: The characteristics of paratransit and non-motorized transport in Bandung, Indonesia. J. Eastern Asia Soc. Transport. Studies 6, 262-277 (2005)
    • (2005) J. Eastern Asia Soc. Transport. Studies , vol.6 , pp. 262-277
    • Joewono, T.B.1    Kubota, H.2
  • 27
    • 21844508037 scopus 로고
    • Rational and adaptive performance expectation in a customer framework
    • Johnson, M.D., Anderson, E.W., Fornell, C.: Rational and adaptive performance expectation in a customer framework. J. Consumer Res., Inc. 21, 595-707 (1995)
    • (1995) J. Consumer Res., Inc. , vol.21 , pp. 595-707
    • Johnson, M.D.1    Anderson, E.W.2    Fornell, C.3
  • 28
    • 0030300819 scopus 로고    scopus 로고
    • Technical efficiency measurement and explanation of French urban transit companies
    • Kerstens, K.: Technical efficiency measurement and explanation of French urban transit companies. Transport. Res. Part B 30 (6), 431-452 (1996)
    • (1996) Transport. Res. Part B , vol.30 , Issue.6 , pp. 431-452
    • Kerstens, K.1
  • 31
    • 34248231940 scopus 로고    scopus 로고
    • Valuing rider quality in Swedish Special Transport Services - New findings
    • Knutsson, S.: Valuing rider quality in Swedish Special Transport Services - New findings. J. Public Transport. 6 (3), 65-83 (2003)
    • (2003) J. Public Transport , vol.6 , Issue.3 , pp. 65-83
    • Knutsson, S.1
  • 32
  • 34
    • 34248176240 scopus 로고    scopus 로고
    • Urban transport and land use planning toward the sustainable development (case study of bandung metropolitan area)
    • Lubis, H.A.R.S., Isnaeni, M., Nurjaya, S.D.: Urban transport and land use planning toward the sustainable development (case study of bandung metropolitan area). J. Eastern Asia Soc. Transport. Studies 5, 1702-1717 (2003)
    • (2003) J. Eastern Asia Soc. Transport. Studies , vol.5 , pp. 1702-1717
    • Lubis, H.A.R.S.1    Isnaeni, M.2    Nurjaya, S.D.3
  • 36
    • 34248152615 scopus 로고
    • M+R International and Assoc. (MRI), PT Telaga Bakti Nusantara (TBN): Phase I-Development Study, Draft Final Report. (Bandung, Indonesia)
    • M+R International and Assoc. (MRI), PT Telaga Bakti Nusantara (TBN): Urban and Suburban Railway Transport System for the Bandung Metropolitan Area (BMARTS), Phase I-Development Study, Draft Final Report. (Bandung, Indonesia 1995)
    • (1995) Urban and Suburban Railway Transport System for the Bandung Metropolitan Area (BMARTS)
  • 37
    • 34248178967 scopus 로고    scopus 로고
    • Development of non-monetary indicators to evaluate public transport services in rural areas
    • Moriyama, M., Fujiwara, A., Zhang, J.: Development of non-monetary indicators to evaluate public transport services in rural areas. J. Eastern Asia Soc. Transport. Studies 6, 423-434 (2005)
    • (2005) J. Eastern Asia Soc. Transport. Studies , vol.6 , pp. 423-434
    • Moriyama, M.1    Fujiwara, A.2    Zhang, J.3
  • 38
    • 0002408510 scopus 로고
    • Conceptual model of service quality and its implication for future research
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L.: Conceptual model of service quality and its implication for future research. J. Mark. 49 (4), 41-50 (1985)
    • (1985) J. Mark , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 40
    • 34248226280 scopus 로고
    • Competing based on the customer's hierarchy of needs
    • Schaffer, D.: Competing based on the customer's hierarchy of needs. Natl. Product. Rev., 9-15 (1995)
    • (1995) Natl. Product. Rev. , pp. 9-15
    • Schaffer, D.1
  • 42
    • 34248157128 scopus 로고
    • Transportation Research Record, No. 1395. National Research Council, Washington, DC
    • Silkunas, S.: Customer Satisfaction: The Ext Frontier. Transportation Research Record, No. 1395. National Research Council, Washington, DC (1993)
    • (1993) Customer Satisfaction: The Ext Frontier
    • Silkunas, S.1
  • 43
    • 34248171641 scopus 로고    scopus 로고
    • Integrated public and road transport network system for Bandung metropolitan area (Indonesia)
    • Tamin O.Z.: Integrated public and road transport network system for Bandung metropolitan area (Indonesia). Proc. Eastern Asia Soc. Transport. Studies 5, 1281-1300 (2005)
    • (2005) Proc. Eastern Asia Soc. Transport. Studies , vol.5 , pp. 1281-1300
    • Tamin, O.Z.1
  • 44
    • 1542293034 scopus 로고    scopus 로고
    • Transportation Research Board: Transit Cooperative Research Program (TCRP). Report 47. (National Research Council, Washington, DC)
    • Transportation Research Board: A Handbook for Measuring Customer Satisfaction and Service Quality. Transit Cooperative Research Program (TCRP). Report 47. (National Research Council, Washington, DC 1999)
    • (1999) A Handbook for Measuring Customer Satisfaction and Service Quality
  • 45
    • 34248219879 scopus 로고    scopus 로고
    • Transportation Research Board: Transit Cooperative Research Program (TCRP). Report 88. (National Research Council, Washington, DC)
    • Transportation Research Board: A Guidebook for Developing a Transit Performance-Measurement System. Transit Cooperative Research Program (TCRP). Report 88. (National Research Council, Washington, DC 2003)
    • (2003) A Guidebook for Developing a Transit Performance-Measurement System
  • 46
    • 15544378888 scopus 로고
    • Consumer oriented transportation planning: An integrated methodology for modeling consumers' perception, preferences, and behavior
    • Tybout, A.M., Hauser, J.R., Koppelman, F.S.: Consumer oriented transportation planning: An integrated methodology for modeling consumers' perception, preferences, and behavior. Adv. Consumer Res. 5, 426-434 (1978)
    • (1978) Adv. Consumer Res. , vol.5 , pp. 426-434
    • Tybout, A.M.1    Hauser, J.R.2    Koppelman, F.S.3
  • 48
    • 34248203066 scopus 로고    scopus 로고
    • Winder, A. (ed.): Survey Report for the EU-15, National Policy Frameworks (NPF) Urban Transport, Lyon
    • Winder, A. (ed.): Public Perception of Urban Transport Performance and Policy, Survey Report for the EU-15, National Policy Frameworks (NPF) Urban Transport, Lyon (2005)
    • (2005) Public Perception of Urban Transport Performance and Policy
  • 49
    • 34248175196 scopus 로고
    • World Bank: Bus Services: World Bank Technical Paper Number 68 (Urban Transport Series, Washington, DC)
    • World Bank: Bus Services: Reducing Costs, Raising Standards, World Bank Technical Paper Number 68 (Urban Transport Series, Washington, DC 1987)
    • (1987) Reducing Costs, Raising Standards


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.