Determinants and outcomes of relationship quality: A conceptual model and empirical investigation

Journal of International Consumer Marketing

Volumn 18, Issue 3, 2006, Pages 81-105

  Wong, Amy ^a   Zhou, Lianxi ^b,c  

^a Universitas 21 Global   (Singapore)

^b UNIVERSITY OF GUELPH   (Canada)

^c LINGNAN UNIVERSITY   (Hong Kong)

Author keywords

Customer commitment; Customer loyalty; Customer satisfaction; Relationship quality; Retail industry; Service quality

Indexed keywords

EID: 33746583970     PISSN: 08961530     EISSN: 15287068     Source Type: Journal    
DOI: 10.1300/J046v18n03_05     Document Type: Article

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