Store selection criteria and sales prediction in virtual worlds

Information and Management

Volumn 51, Issue 6, 2014, Pages 641-652

  Krasonikolakis, Ioannis ^a   Vrechopoulos, Adam ^b   Pouloudi, Athanasia ^b  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

^b ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

Author keywords

Store selection criteria; V Commerce; Virtual reality retailing (VRR); Virtual Worlds (VWs)

Indexed keywords

INTERACTIVE COMPUTER GRAPHICS;

IT CAPABILITIES; ONLINE COMMERCE; SECOND LIFE; SECURITY AND PRIVACY; SELECTION CRITERIA; V-COMMERCE; VIRTUAL CONTEXTS; VIRTUAL WORLDS;

VIRTUAL REALITY;

EID: 84903614468     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2014.05.017     Document Type: Article

References (82)

1. A. Animesh, A. Pinsonneault, S.B. Yang, and W. Oh An odyssey into virtual worlds: exploring the impacts of technological and spatial environments on intention to purchase virtual products MIS Quart. 35 3 2011 789 810
2. R.P. Bagozzi, M. Gopinath, and P.U. Nyer The role of emotions in marketing J. Acad. Mark. Sci. 27 2 1999 184 206
3. S. Bailey, and J. Baker Visual Merchandising for Fashion 2014 Bloomsbury Publishing Plc London
4. S. Barnes Virtual worlds as a medium for advertising DATA BASE Adv Inform Syst 38 4 2007 45 55
5. F. Belanger, J. Hiller, and W. Smith Trustworthiness in electronic commerce: the role of privacy, security, and site attributes J. Strat. Inform. Syst. 11 2002 245 270
6. S. Bellman, G.L. Lohse, and E.J. Johnson Predictors of online buying behavior CACM 12 42 1999 32 37
7. J. Brandon The Top Eight Corporate Sites in Second Life 2007 Computerworld http://www.computerworld.com/s/article/9018238/The-top-eight- corporate-sites-in -Second-Life
8. R.H. Brown Virtual World, Mobile Tech Finding Use as Innovative Education Tools 2011 Mass High Tech http://www.masshightech.com/stories/2011/03/28/ weekly9-Virtual-world-mobile-tech-finding-use-as-innovative-educationtools.html
9. R.R. Burke Technology and the customer interface: what consumers want in the physical and virtual store J. Acad. Mark. Sci. 30 4 2002 411 432 (Pubitemid 40815802)
10. H.H. Chang, and W.S. Chen Consumer perception of interface quality, security, and loyalty in electronic commerce Inform. Manage. 46 2009 411 417
11. T. Chesney, L. Coyne, B. Logan, and N. Madden Griefing in virtual worlds: causes, casualties and coping strategies Inform. Syst. J. 19 2009 525 548
12. T. Childers, C. Christopher, J. Peck, and S. Carson Hedonic and utilitarian motivations for online retail shopping behavior J. Retail. 77 4 2001 511 535
13. T. Childers, and A.R. Rao The influence of familial and peer-based reference groups on consumer decisions J. Consumer Res. 19 September 1992 198 211
14. W.-C. Chiou, C.-C. Lin, and C. Perng A strategic framework for website evaluation based on a review of the literature from 1995 to 2006 Inform. Manage. 47 2010 282 290
15. S. Coakes, L. Steed, and C. Ong SPSS v.16: Analysis Without Anguish 2009 John Wiley & Sons Australia
16. J. Dickson, and G. Albaum A method for developing tailormade semantic differentials for specific marketing content areas J. Mark. Res. 14 2 1977 87 91
17. V.C.S. Diep, and C.J. Sweeney Shopping trip value: do stores and products matter? J. Retail. Consumer Serv. 15 5 2008 399 409
18. Diversified media design and market truths limited, combined storey The Virtual Brand Footprint: The Marketing Opportunity in Second Life 2007 Available at: http://popcha.com/combinedstory-whitepaper.pdf (accessed 28.09.10)
19. ELTRUN E-Business Research Center Annual Survey of B2C E-Commerce in Greece 2012 Athens University of Economics and Business, Department of Management Science and Technology Available at: http://www.eltrun.gr/wp-content/ surveys/analytikoECOM2011.pdf (accessed August, 2012)
20. S.A. Eroglu, A.K. Machleit, and L.M. Davis Atmospheric qualities of online retailing: a conceptual model and implications J. Bus. Res. 54 2 2001 177 184 (Pubitemid 33626401)
21. S. Farag, J. Weltevrenden, T. Van Rietbergen, M. Dijst, and F. Van Oort E-shopping in the Netherlands: does geography matter? Environ. Plan. B: Plan. Des. 33 2006 59 74 (Pubitemid 43293044)
22. F. Fui-Hoon Nah, B. Eschenbrenner, and D. DeWester Enhancing brand equity through flow and telepresence: a comparison of 2D and 3D virtual worlds MIS Quart. 35 September (3) 2011 731 747
23. E. Gadalla, K. Keeling, and I. Abosag Metaverse-retail service quality: a future framework for retail service quality in the 3D internet J. Mark. Manage. 29 13-14 2013 1493 1517
24. L. Goel, N.A. Johnson, I. Junglas, and B. Ives From space to place: predicting users' intentions to return to virtual worlds MIS Quart. 35 3 2011 749 771
25. G. Hackbarth, V. Grover, and M.Y. Yi Computer playfulness and anxiety: positive and negative mediators of the system experience effect on perceived ease of use Inform. Manage. 40 2003 221 232 (Pubitemid 35412510)
26. J.F. Hair Jr.; R.E. Anderson, R.L. Tatham, and W.C. Black Multivariate Data Analysis 4th ed. 1995 Prentice Hall International London
27. B. Haven, J. Bernoff, S. Glass, and K.A. Feffer A Second Life for Marketers? 2007 Forrester Research
28. A. Hendaoui, A. Limayem, and C.W. Thompson 3D social virtual world: research issues and challenges IEEE Internet Comput. January/February 2008 88 92 (Pubitemid 351279202)
29. D.J. Herrington, and L.M. Capella Shopper reactions to perceived time pressure Int. J. Retail Distrib. Manage. 23 12 1995 13 20
30. D.L. Hoffman, and T.P. Novak Marketing in hypermedia computer-mediated environments: conceptual J. Interact. Mark. 23 2009 234 246
31. E. Huang Use and gratification in e-consumers Internet Res. 18 4 2008 405 426
32. S. Hui, J. Inman, Y. Huang, and J. Suher The effect of in-store travel distance on unplanned spending: applications to mobile promotion strategies J. Mark. 77 2013 1 16
33. S.A.A. Jin The roles of modality richness and involvement in shopping behavior in 3D virtual stores J. Interact Mark. 23 2009 234 246
34. Y. Jung, and S.D. Pawlowski Virtual goods, real goals: exploring means-end goal structures of consumers in social virtual worlds Inform. Manage. 51 5 2014 520 531
35. B. Ives, and I. Junglas APC Forum: business implications of virtual worlds and serious gaming MIS Quart. Exec. 7 3 2008 151 156
36. S. Jarvenpaa, D. Leidner, R. Teigland, and M. Wasko Call for papers - new ventures in virtual worlds - submission deadline September 15, 2008 MIS Quart. 2009 Retrieved from: http://www.mccombs.utexas.edu/virtual-worldsconference/ NewVentures.pdf
37. M. Jones, M. Spence, and C. Vallaster Creating emotions via B2C websites Bus. Horiz. 51 2008 419 428
38. D. Jutla, P. Bodorik, and Y. Wang Developing internet e-commerce benchmarks Inform. Syst. 24 6 1999 475 493 (Pubitemid 30504281)
39. A. Kaplan, and M. Haenlein The fairyland of second life: virtual social worlds and how to use them Bus. Horiz. 52 2009 563 572
40. T. Kohler, J. Fueller, K. Matzler, and D. Stieger Co-creation in virtual worlds: the design of the user experience MIS Quart. 35 September (3) 2011 773 788
41. KZero, Growth forecasts for the virtual worlds sector, http://www.kzero.co.uk/blog/growth-forecasts-for-the-virtual-worlds-sector/.
42. KZero Slideshare universe presentation, Q1 2011 Available at: http://www.kzero.co.uk/blog/?p=4599 (accessed July, 2012)
43. KZero Forecast: 200k Virtual reality headset units sold by end of 2014. $60m market size 2014 http://www.kzero.co.uk/blog/200k-vr-units-sold- 2014/
44. H. Li, C. Kuo, and M.G. Russel The impact of perceived channel utilities, shopping orientations and demographics on the consumer's online buying behavior J. Comput. Mediat. Commun. 5 December (2) 1999
45. H. Lin, and H. Wang Avatar creation in virtual worlds: behaviors and motivation CHB 34 2014 213 218
46. H.-F. Lin Determinants of successful virtual communities: contributions from system characteristics and social factors Inform. Manage. 45 2008 522 527
47. P. Loos Avatar T. Schildhauer, Lexikon Electronic Business 2003 Oldenbourg Munich 16 19
48. N.K. Malhotra, and D.F. Birks Marketing Research: An Applied Approach European ed. 2000 Pearson Education Ltd England
49. N. Mandel, and E.J. Johnson When web pages influence choice: effects of visual primes on experts and novices J. Consumer Res. 29 2 2002 235 245 (Pubitemid 36989564)
50. S.H. McIntyre, D.B. Montgomery, V. Srinivasan, and B.A. Weitz Evaluating the statistical significance of models developed by stepwise regression J. Mark. Res. 20 1983 1 11
51. J.P. Melancon Consumer profiles in reality vs. fantasy-based virtual worlds: implications for brand entry J. Res. Interact. Mark. 5 4 2011 298 312
52. P.R. Messinger, E. Stroulia, K. Lyons, M. Bone, H.R. Niu, K. Smirnov, and S. Perelgut Virtual worlds - past, present, and future: new directions in social computing Decis. Support Syst. 47 2009 204 228
53. J. Nielsen, and A. Wagner User interface design for the WWW CHI 96 Conference Companion 1996 330 331
54. J. Nielsen User interface directions for the web CACM 42 1 1999 65 72 (Pubitemid 129576728)
55. E. Prasolova-Forland Analyzing place metaphors in 3D educational collaborative virtual environments CHB 24 2008 185 204
56. C.M. Ridings, and D. Gefen Virtual community attraction: why people hang out online J. Comput. Mediat. Commun. 10 2004 Article 4
57. C. Rigby Fashion retailers opt for virtual fitting rooms 2013 Internet Retailing Available at: http://internetretailing.net/2013/01/fashion-retailers- opt-for-virtual-fitting-rooms/
58. S. Rose, M. Clark, S. Phillip, and N. Hair Online customer experience in e-retailing: an empirical model of antecedents and outcomes J. Retail. 88 2 2012 308 322
59. Y.-K. Seock Influence of retail store environmental cues on consumer patronage behavior across different retail store formats: an empirical analysis of US Hispanic consumers J. Retail. Consumer Serv. 16 5 2009 329 339
60. U. Schultze Performing embodied identity in virtual worlds Eur. J. Inform. Syst. 23 2014 84 95
61. N. Schwarz Emotion, cognition and decision making Cognit. Emot. 14 4 2000 433 440
62. J. Shen, and L. Eder Exploring intentions to use virtual worlds for business JECR 10 2 2009 94 103
63. E. Sherman, A. Mathur, and R.B. Smith Store environment and consumer purchase behavior: mediating role of consumer emotions Psychol. Mark. 14 4 1997 361 378
64. E. Shih Conceptualizing consumer experiences in cyberspace Eur. J. Mark. 32 1998 655 663
65. H.-P. Shih An empirical study on predicting user acceptance of e-shopping on the Web Inform. Manage. 41 2004 351 368
66. P. Sorce, V. Perotti, and S. Widrick Attitude and age differences in online buying IJRDM 33 2005 122 132 (Pubitemid 40687521)
67. J. Strauss, and R. Frost E-Marketing 5th ed. 2009 Prentice Hall Upper Saddle River, NJ
68. D. Terdiman A Winning Business Plan for 'Second Life'. Cnet: news.com 2007 Available at: http://www.news.com/A-winning-business-plan-for-Second-Life/ 2100-1025-3-6160433.html
69. H. van der Heijden The impact of perceived website characteristics on website traffic S. Klein, B. O' Keefe, J. Gricar, M. Podlogar, Proceedings of the Bled Electronic Commerce Conference: The End of the Beginning, XIII vol. 1 2000 Moderna organizacija Kranj, Slovenia 414 425
70. H. van der Heijden, and T. Verhagen Online store image: conceptual foundations and empirical measurement Inform. Manage. 41 2004 609 617
71. V. Venkatesh Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model Inform. Syst. Res. 11 4 2000 342 365 (Pubitemid 33224535)
72. T. Verhagen, F. Feldberg, B. van den Hooff, S. Meents, and J. Merikivi Satisfaction with virtual worlds: an integrated model of experiential value Inform. Manage. 48 2011 201 207
73. T. Verhagen, and V.W. Dolen Online purchase intentions: a multi-channel store image perspective Inform. Manage. 46 2009 77 82
74. P.C. Verhoef, S. Neslin, and B. Vroomen Multichannel customer management: understanding the research-shopper phenomenon Int. J. Res. Mark. 24 2 2007 129 148
75. L.R. Vijayasarathy Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model Inform. Manage. 41 6 2004 747 762
76. A.P. Vrechopoulos, R. O'Keefe, G. Doukidis, and G. Siomkos Virtual store layout: an experimental comparison in the context of grocery retail J. Retail. 80 1 2004 13 22 (Pubitemid 38407658)
77. A.P. Vrechopoulos Store selection criteria in Internet grocery retailing Proceedings of the European Association of Education and Research in Commercial Distribution (EAERCD) 13th International Conference on Research in the Distributive Trades, School of Economics and Management Lund University, Sweden, 29 June - 1st July 2005
78. A.P. Vrechopoulos, K. Apostolou, and V. Koutsiouris Virtual reality retailing on the web: emerging consumer behavioral patterns Int. Rev. Retail Distrib. Consumer Res. 19 5 2009 469 482
79. M. Wasko, R. Teigland, D. Leidner, and S. Jarvenpaa Stepping into the Internet: new ventures in virtual worlds MIS Quart. 35 3 2011 645 652
80. J. Webster, L.K. Trevino, and L. Ryan The dimensionality and correlates of flow in human-computer interactions CHB 9 1993 411 426
81. C.-S. Chin-Shan Wu, F.-F. Cheng, and D.C. Yen The atmospheric factors of online storefront environment design: an empirical experiment in Taiwan Inform. Manage. 45 2008 493 498
82. N. Yee The demographics, motivations, and derived experiences of users of massively multi-user online graphical environments Presence 15 3 2006 309 329 (Pubitemid 43953314)