Consumer perception of interface quality, security, and loyalty in electronic commerce

Information and Management

Volumn 46, Issue 7, 2009, Pages 411-417

  Chang, Hsin Hsin ^a   Chen, Su Wen ^b  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^b NATIONAL PINGTUNG UNIVERSITY   (Taiwan)

Author keywords

Customer interface quality; Customer loyalty; Customer satisfaction; Perceived security; Switching costs

Indexed keywords

ANALYTICAL RESULTS; CONSUMER PERCEPTION; CRITICAL FACTORS; CUSTOMER INTERFACE QUALITY; CUSTOMER INTERFACES; CUSTOMER LOYALTY; E-COMMERCE; EMPIRICAL ANALYSIS; INTERFACE QUALITY; MODERATING EFFECT; PERCEIVED SECURITY; SEM; SWITCHING COSTS; WEB-BASED SURVEYS;

COSTS; ELECTRONIC COMMERCE; SALES; SWITCHING; WORLD WIDE WEB;

CUSTOMER SATISFACTION;

EID: 70349384936     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2009.08.002     Document Type: Article

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