Measuring Hotel Guest Satisfaction by Using an Online Quality Management System

Journal of Hospitality Marketing and Management

Volumn 23, Issue 4, 2014, Pages 445-463

  Prasad, Kesh ^a   Wirtz, Philip W ^b   Yu, Larry ^b  

^a Differential Web Solutions Inc   (United States)

^b GEORGE WASHINGTON UNIVERSITY   (United States)

Author keywords

customer satisfaction; electronic guest comment card; online quality management system; tangible and intangible attributes

Indexed keywords

EID: 84899584821     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2013.805313     Document Type: Article

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