Factors influencing organizational responses to guest complaints: Cases of hong kong and northern cyprus

Journal of Hospitality and Leisure Marketing

Volumn 18, Issue 6, 2009, Pages 539-573

  Ekiz, Erdogan H ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Complaint management; Current practices; Hong Kong; Hotels; Northern Cyprus

Indexed keywords

EID: 85010501413     PISSN: 19368623     EISSN: 15410897     Source Type: Journal    
DOI: 10.1080/19368620903024959     Document Type: Article

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