Customer satisfaction measurement practice in United Kingdom hotels

Journal of Hospitality and Tourism Research

Volumn 22, Issue 4, 1998, Pages 450-464

  Gilbert, David ^a   Horsnell, Stefan ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Customer retention; Customer satisfaction; Differentiation; Hotels; Measurement techniques; Service quality

Indexed keywords

EID: 10044230992     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/109634809802200408     Document Type: Article

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