The quality of guest comment cards: An empirical study of U.S. lodging chains

Journal of Travel Research

Volumn 48, Issue 2, 2009, Pages 162-176

  Bartkus, Kenneth R ^a   Howell, Roy D ^b   Hills, Stacey Barlow ^a   Blackham, Jeanette ^c  

^a UTAH STATE UNIVERSITY   (United States)

^b TEXAS TECH UNIVERSITY   (United States)

^c Sinclair Oil Corporation   (United States)

Author keywords

Comment cards; Guest feedback; Guidelines; Lodging; Quality

Indexed keywords

EMPIRICAL ANALYSIS; GUIDELINE; QUESTIONNAIRE SURVEY; TOURIST DESTINATION;

NORTH AMERICA; UNITED STATES;

EID: 70350439242     PISSN: 00472875     EISSN: 15526763     Source Type: Journal    
DOI: 10.1177/0047287509332331     Document Type: Article

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