The effectiveness of recovery strategies after service failure: An experiment in the hospitality industry

Journal of Hospitality and Leisure Marketing

Volumn 5, Issue 2-3, 1998, Pages 27-49

  McDougall, Gordon ^a   Levesque, Terrence ^a  

^a WILFRID LAURIER UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986154194     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v05n02_03     Document Type: Article

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