Customer expectations: A conceptual model for understanding the expectations continuum

Journal of Hospitality and Leisure Marketing

Volumn 6, Issue 1, 1999, Pages 67-81

  Martin, David ^a   Simmons, Pete ^b  

^a RYERSON UNIVERSITY   (Canada)

^b University of Sarasota   (United States)

Author keywords

Customer expectations; Hospitality; Hospitality marketing; Model development; Purchase decisions

Indexed keywords

EID: 70749116914     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v06n01_05     Document Type: Article

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