메뉴 건너뛰기




Volumn 23, Issue 1, 2014, Pages 62-74

Exploring positively- versus negatively-valenced brand engagement: A conceptual model

Author keywords

Brand engagement; Conceptual model; Netnography

Indexed keywords


EID: 84897095131     PISSN: 10610421     EISSN: None     Source Type: Journal    
DOI: 10.1108/JPBM-06-2013-0332     Document Type: Article
Times cited : (420)

References (74)
  • 2
    • 22544454760 scopus 로고    scopus 로고
    • The social influence of brand community: Evidence from European car clubs
    • Algesheimer, R., Dholakia, U.M., Herrmann, A. (2005), "The social influence of brand community: evidence from European car clubs" in Journal of Marketing, Vol. 69, No. 3, pp. 19-34.
    • (2005) Journal of Marketing , vol.69 , Issue.3 , pp. 19-34
    • Algesheimer, R.1    Dholakia, U.M.2    Herrmann, A.3
  • 3
    • 72549096251 scopus 로고    scopus 로고
    • Brand engagement and brand experience at BBVA: The transformation of a 150 years old company
    • Alloza, A. (2008), "Brand engagement and brand experience at BBVA: the transformation of a 150 years old company" in Corporate Reputation Review, Vol. 11, No. 4, pp. 371-379.
    • (2008) Corporate Reputation Review , vol.11 , Issue.4 , pp. 371-379
    • Alloza, A.1
  • 4
    • 80055044966 scopus 로고    scopus 로고
    • The constant customer
    • available at (accessed April 15, 2013)
    • Appelbaum, A. (2001), "The constant customer", available at: http://gmj.gallup.com/content/745/constant-customer.aspx (accessed April 15, 2013).
    • (2001)
    • Appelbaum, A.1
  • 5
    • 34249927777 scopus 로고
    • Measuring the hedonic and utilitarian sources of consumer attitudes
    • Batra, R., Ahtola, O.T. (1991), "Measuring the hedonic and utilitarian sources of consumer attitudes" in Marketing Letters, Vol. 2, No. 2, pp. 159-170.
    • (1991) Marketing Letters , vol.2 , Issue.2 , pp. 159-170
    • Batra, R.1    Ahtola, O.T.2
  • 7
    • 85131713564 scopus 로고
    • Country of origin effects on product evaluations
    • Bilkey, W.J., Nes, E. (1982), "Country of origin effects on product evaluations" in Journal of International Business Studies, Vol. 13, No. 1, pp. 89-99.
    • (1982) Journal of International Business Studies , vol.13 , Issue.1 , pp. 89-99
    • Bilkey, W.J.1    Nes, E.2
  • 10
    • 67649529335 scopus 로고    scopus 로고
    • The process of customer engagement: A conceptual framework
    • Bowden, J.L. (2009), "The process of customer engagement: a conceptual framework" in Journal of Marketing Theory and Practice, Vol. 17, No. 1, pp. 63-74.
    • (2009) Journal of Marketing Theory and Practice , vol.17 , Issue.1 , pp. 63-74
    • Bowden, J.L.1
  • 12
    • 79953714670 scopus 로고    scopus 로고
    • Social media's second act: Toward sustainable brand engagement
    • Briggs, T. (2010), "Social media's second act: toward sustainable brand engagement" in Design Management Review, Vol. 21, No. 1, pp. 46-53.
    • (2010) Design Management Review , vol.21 , Issue.1 , pp. 46-53
    • Briggs, T.1
  • 13
    • 80055028206 scopus 로고    scopus 로고
    • Customer engagement: Conceptual domain, fundamental propositions and implications for research
    • Brodie, R.J., Hollebeek, L.D., Juric, B., Ilic, A. (2011), "Customer engagement: conceptual domain, fundamental propositions and implications for research" in Journal of Service Research, Vol. 14, No. 3, pp. 252-271.
    • (2011) Journal of Service Research , vol.14 , Issue.3 , pp. 252-271
    • Brodie, R.J.1    Hollebeek, L.D.2    Juric, B.3    Ilic, A.4
  • 14
    • 84870491763 scopus 로고    scopus 로고
    • Consumer engagement in a virtual brand community: An exploratory analysis
    • Brodie, R.J., Ilic, A., Juric, B., Hollebeek, L.D. (2013), "Consumer engagement in a virtual brand community: an exploratory analysis" in Journal of Business Research, Vol. 66, No. 1, pp. 105-114.
    • (2013) Journal of Business Research , vol.66 , Issue.1 , pp. 105-114
    • Brodie, R.J.1    Ilic, A.2    Juric, B.3    Hollebeek, L.D.4
  • 15
    • 76449110616 scopus 로고    scopus 로고
    • An experimental study of the relationship between online engagement and advertising effectiveness
    • Calder, B.J., Malthouse, E.C., Schaedel, U. (2009), "An experimental study of the relationship between online engagement and advertising effectiveness" in Journal of Interactive Marketing, Vol. 23, No. 4, pp. 321-331.
    • (2009) Journal of Interactive Marketing , vol.23 , Issue.4 , pp. 321-331
    • Calder, B.J.1    Malthouse, E.C.2    Schaedel, U.3
  • 16
    • 4744338583 scopus 로고    scopus 로고
    • Online reviews: Do consumers use them?
    • Gilly, M.C., Myers-Levy, J. (Eds.), Association for Consumer Research, Provo, UT
    • Chatterjee, P. (2001), "Online reviews: do consumers use them?" in Gilly, M.C. and Myers-Levy, J. (Eds.), Advances in Consumer Research, Vol. 28, Association for Consumer Research, Provo, UT, pp. 129-133.
    • (2001) Advances in Consumer Research , vol.28 , pp. 129-133
    • Chatterjee, P.1
  • 18
    • 33748566804 scopus 로고    scopus 로고
    • The effect of word-of-mouth on sales: Online book reviews
    • Chevalier, J.A., Mayzlin, D. (2006), "The effect of word-of-mouth on sales: online book reviews" in Journal of Marketing Research, Vol. 43, No. 3, pp. 345-354.
    • (2006) Journal of Marketing Research , vol.43 , Issue.3 , pp. 345-354
    • Chevalier, J.A.1    Mayzlin, D.2
  • 20
    • 0037044663 scopus 로고    scopus 로고
    • Emotion, cognition and behavior
    • Dolan, R.J. (2002), "Emotion, cognition and behavior" in Science, Vol. 298, No. 5596, pp. 1191-1194.
    • (2002) Science , vol.298 , Issue.5596 , pp. 1191-1194
    • Dolan, R.J.1
  • 22
    • 0003211455 scopus 로고    scopus 로고
    • Extreme voices: A dark side of civic engagement
    • Skocpol, T., Fiorina, M.P. (Eds.), Brookings Institution, Washington, DC
    • Fiorina, M.P. (1999), "Extreme voices: a dark side of civic engagement" in Skocpol, T. and Fiorina, M.P. (Eds.), Civic Engagement in American Democracy, Brookings Institution, Washington, DC, pp. 395-397.
    • (1999) Civic Engagement in American Democracy , pp. 395-397
    • Fiorina, M.P.1
  • 24
    • 79953677170 scopus 로고    scopus 로고
    • The uninvited brand
    • Fournier, S., Avery, J. (2011), "The uninvited brand" in Business Horizons, Vol. 54, No. 3, pp. 193-207.
    • (2011) Business Horizons , vol.54 , Issue.3 , pp. 193-207
    • Fournier, S.1    Avery, J.2
  • 25
    • 80052595428 scopus 로고    scopus 로고
    • Moving from service dominant to solution dominant brand innovation
    • Franzak, F., Pitta, D. (2011), "Moving from service dominant to solution dominant brand innovation" in Journal of Product & Brand Management, Vol. 20, No. 5, pp. 394-401.
    • (2011) Journal of Product & Brand Management , vol.20 , Issue.5 , pp. 394-401
    • Franzak, F.1    Pitta, D.2
  • 26
    • 84861388456 scopus 로고    scopus 로고
    • The concept of engagement: A systematic analysis of the ongoing debate
    • Gambetti, R.C., Graffigna, G. (2010), "The concept of engagement: a systematic analysis of the ongoing debate" in International Journal of Market Research, Vol. 52, No. 6, pp. 801-826.
    • (2010) International Journal of Market Research , vol.52 , Issue.6 , pp. 801-826
    • Gambetti, R.C.1    Graffigna, G.2
  • 27
    • 0010779532 scopus 로고    scopus 로고
    • Marketing services: The case of a missing product
    • Grönroos, C. (1998), "Marketing services: the case of a missing product" in Journal of Business & Industrial Marketing, Vol. 13, Nos 4/5, pp. 322-338.
    • (1998) Journal of Business & Industrial Marketing , vol.13 , Issue.4-5 , pp. 322-338
    • Grönroos, C.1
  • 29
    • 33746349543 scopus 로고    scopus 로고
    • Value from hedonic experience and engagement
    • Higgins, E.T. (2006), "Value from hedonic experience and engagement" in Psychological Review, Vol. 113, No. 3, pp. 439-460.
    • (2006) Psychological Review , vol.113 , Issue.3 , pp. 439-460
    • Higgins, E.T.1
  • 30
    • 65349138202 scopus 로고    scopus 로고
    • Engaging the consumer: The science and art of the value creation process
    • Higgins, E.T., Scholer, A.A. (2009), "Engaging the consumer: the science and art of the value creation process" in Journal of Consumer Psychology, Vol. 19, No. 2, pp. 100-114.
    • (2009) Journal of Consumer Psychology , vol.19 , Issue.2 , pp. 100-114
    • Higgins, E.T.1    Scholer, A.A.2
  • 31
    • 0001200262 scopus 로고
    • Cultural differences in teaching and learning
    • Hofstede, G. (1986), "Cultural differences in teaching and learning" in International Journal of Intercultural Relations, Vol. 10, No. 3, pp. 301-320.
    • (1986) International Journal of Intercultural Relations , vol.10 , Issue.3 , pp. 301-320
    • Hofstede, G.1
  • 32
    • 79960871038 scopus 로고    scopus 로고
    • Demystifying customer brand engagement: Exploring the loyalty nexus
    • Hollebeek, L.D. (2011a), "Demystifying customer brand engagement: exploring the loyalty nexus" in Journal of Marketing Management, Vol. 27, Nos 7/8, pp. 785-807.
    • (2011) Journal of Marketing Management , vol.27 , Issue.7-8 , pp. 785-807
    • Hollebeek, L.D.1
  • 33
    • 84858955233 scopus 로고    scopus 로고
    • Exploring customer brand engagement: Definition & themes
    • Hollebeek, L.D. (2011b), "Exploring customer brand engagement: definition & themes" in Journal of Strategic Marketing, Vol. 19, No. 7, pp. 555-573.
    • (2011) Journal of Strategic Marketing , vol.19 , Issue.7 , pp. 555-573
    • Hollebeek, L.D.1
  • 34
    • 84871691798 scopus 로고    scopus 로고
    • The customer engagement/value interface: An exploratory investigation
    • Hollebeek, L.D. (2012), "The customer engagement/value interface: an exploratory investigation" in Australasian Marketing Journal, Vol. 21, No. 1, pp. 17-24.
    • (2012) Australasian Marketing Journal , vol.21 , Issue.1 , pp. 17-24
    • Hollebeek, L.D.1
  • 35
    • 84874310649 scopus 로고    scopus 로고
    • Do customer relationships mitigate or amplify failure responses?
    • Kaltcheva, V.D., Winsor, R.D., Parasuraman, A. (2013a), "Do customer relationships mitigate or amplify failure responses?" in Journal of Business Research, Vol. 66, No. 4, pp. 525-532.
    • (2013) Journal of Business Research , vol.66 , Issue.4 , pp. 525-532
    • Kaltcheva, V.D.1    Winsor, R.D.2    Parasuraman, A.3
  • 37
    • 0001125266 scopus 로고    scopus 로고
    • E-tribalized marketing? The strategic implications of virtual communities of consumption
    • Kozinets, R.V. (1999), "E-tribalized marketing? The strategic implications of virtual communities of consumption" in European Management Journal, Vol. 17, No. 3, pp. 252-264.
    • (1999) European Management Journal , vol.17 , Issue.3 , pp. 252-264
    • Kozinets, R.V.1
  • 38
    • 0036003878 scopus 로고    scopus 로고
    • The field behind the screen: Using netnography for marketing research in online communities
    • Kozinets, R.V. (2002), "The field behind the screen: using netnography for marketing research in online communities" in Journal of Marketing Research, Vol. 39, No. 1, pp. 61-72.
    • (2002) Journal of Marketing Research , vol.39 , Issue.1 , pp. 61-72
    • Kozinets, R.V.1
  • 39
    • 75749137289 scopus 로고    scopus 로고
    • The impacts of attitudes, word-of-mouth, and value congruence on conference participation: A comparison of attending and non-attending organizational members
    • Leach, M., Liu, A., Winsor, R.D. (2008), "The impacts of attitudes, word-of-mouth, and value congruence on conference participation: a comparison of attending and non-attending organizational members" in Journal of Hospitality and Leisure Marketing, Vol. 16, No. 3, pp. 246-269.
    • (2008) Journal of Hospitality and Leisure Marketing , vol.16 , Issue.3 , pp. 246-269
    • Leach, M.1    Liu, A.2    Winsor, R.D.3
  • 40
    • 58149113327 scopus 로고    scopus 로고
    • Anti-consumption: An overview and research agenda
    • Lee, M.S.W., Fernandez, K., Hyman, M.R. (2009a), "Anti-consumption: an overview and research agenda" in Journal of Business Research, Vol. 62, No. 2, pp. 145-147.
    • (2009) Journal of Business Research , vol.62 , Issue.2 , pp. 145-147
    • Lee, M.S.W.1    Fernandez, K.2    Hyman, M.R.3
  • 41
  • 42
    • 79951897215 scopus 로고    scopus 로고
    • The impact of online brand community type on consumers' community engagement behaviors: Consumer-created vs. marketer-created online brand community in online social networking websites
    • Lee, D., Kim, H.S., Kim, J.K. (2011), "The impact of online brand community type on consumers' community engagement behaviors: consumer-created vs. marketer-created online brand community in online social networking websites" in Cyberpsychology, Behavior and Social Networking, Vol. 14, Nos 1/2, pp. 59-63.
    • (2011) Cyberpsychology, Behavior and Social Networking , vol.14 , Issue.1-2 , pp. 59-63
    • Lee, D.1    Kim, H.S.2    Kim, J.K.3
  • 43
    • 79957990027 scopus 로고    scopus 로고
    • Paving the way for 'distinguished marketing'
    • Leeflang, P. (2011), "Paving the way for 'distinguished marketing'" in International Journal of Research in Marketing, Vol. 28, No. 2, pp. 76-88.
    • (2011) International Journal of Research in Marketing , vol.28 , Issue.2 , pp. 76-88
    • Leeflang, P.1
  • 44
    • 77955624393 scopus 로고    scopus 로고
    • 2010-2012 research priorities
    • available at (accessed December 3, 2012), Institute Marketing Science
    • Marketing Science Institute (2010), "2010-2012 research priorities", available at: www.msi.org/research/index.cfm?id=271 (accessed December 3, 2012).
    • (2010)
  • 45
    • 77955266464 scopus 로고    scopus 로고
    • Engagement, telepresence, and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives
    • Mollen, A., Wilson, H. (2010), "Engagement, telepresence, and interactivity in online consumer experience: reconciling scholastic and managerial perspectives" in Journal of Business Research, Vol. 63, Nos 9/10, pp. 919-925.
    • (2010) Journal of Business Research , vol.63 , Issue.9-10 , pp. 919-925
    • Mollen, A.1    Wilson, H.2
  • 47
    • 84861374565 scopus 로고    scopus 로고
    • OMD proves the power of engagement
    • available at (accessed May 17, 2013)
    • Neff, J. (2007), "OMD proves the power of engagement", Advertising Age, available at: www.fipp.com/news/omd-proves-the-power-of-engagement (accessed May 17, 2013).
    • (2007) Advertising Age
    • Neff, J.1
  • 48
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988), "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality" in Journal of Retailing, Vol. 64, No. 1, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 50
    • 0000428577 scopus 로고
    • Central and peripheral routes to advertising effectiveness: The moderating role of involvement
    • Petty, R.E., Cacioppo, J.T., Schumann, D. (1983), "Central and peripheral routes to advertising effectiveness: the moderating role of involvement" in Journal of Consumer Research, Vol. 10, No. 2, pp. 135-146.
    • (1983) Journal of Consumer Research , vol.10 , Issue.2 , pp. 135-146
    • Petty, R.E.1    Cacioppo, J.T.2    Schumann, D.3
  • 51
    • 67349226373 scopus 로고    scopus 로고
    • Rethinking regulatory engagement theory
    • Pham, M.T., Avnet, T. (2009), "Rethinking regulatory engagement theory" in Journal of Consumer Psychology, Vol. 19, No. 2, pp. 115-123.
    • (2009) Journal of Consumer Psychology , vol.19 , Issue.2 , pp. 115-123
    • Pham, M.T.1    Avnet, T.2
  • 52
    • 77957914797 scopus 로고    scopus 로고
    • Narrative and persuasion in fashion advertising
    • Phillips, B.J., McQuarrie, E.F. (2010), "Narrative and persuasion in fashion advertising" in Journal of Consumer Research, Vol. 37, No. 3, pp. 368-392.
    • (2010) Journal of Consumer Research , vol.37 , Issue.3 , pp. 368-392
    • Phillips, B.J.1    McQuarrie, E.F.2
  • 53
    • 38849140339 scopus 로고    scopus 로고
    • Cultivating trust and harvesting value in virtual communities
    • Porter, C.E., Donthu, N. (2008), "Cultivating trust and harvesting value in virtual communities" in Management Science, Vol. 54, No. 1, pp. 113-128.
    • (2008) Management Science , vol.54 , Issue.1 , pp. 113-128
    • Porter, C.E.1    Donthu, N.2
  • 54
    • 84877253576 scopus 로고    scopus 로고
    • When humanizing brands goes wrong: The detrimental effect of brand anthropomorphization amid product wrongdoings
    • Puzakova, M., Kwak, H., Rocereto, J.F. (2013), "When humanizing brands goes wrong: the detrimental effect of brand anthropomorphization amid product wrongdoings" in Journal of Marketing, Vol. 77, No. 3, pp. 81-100.
    • (2013) Journal of Marketing , vol.77 , Issue.3 , pp. 81-100
    • Puzakova, M.1    Kwak, H.2    Rocereto, J.F.3
  • 55
    • 80053640464 scopus 로고    scopus 로고
    • The role of brand images in consumer practices: Uncovering embedded brand strength
    • Rindell, A., Korkman, O., Gummerus, J. (2011), "The role of brand images in consumer practices: uncovering embedded brand strength" in Journal of Product & Brand Management, Vol. 20, No. 6, pp. 440-446.
    • (2011) Journal of Product & Brand Management , vol.20 , Issue.6 , pp. 440-446
    • Rindell, A.1    Korkman, O.2    Gummerus, J.3
  • 56
    • 30544449147 scopus 로고    scopus 로고
    • Collaborating to create: The internet as a platform for customer engagement in product innovation
    • Sawhney, M., Verona, G., Prandelli, E. (2005), "Collaborating to create: the internet as a platform for customer engagement in product innovation" in Journal of Interactive Marketing, Vol. 19, No. 4, pp. 4-17.
    • (2005) Journal of Interactive Marketing , vol.19 , Issue.4 , pp. 4-17
    • Sawhney, M.1    Verona, G.2    Prandelli, E.3
  • 58
    • 0037486508 scopus 로고    scopus 로고
    • The measurement of engagement and burnout: A two sample confirmatory factor analytic approach
    • Schaufeli, W.B., Salanova, M., González-Romá, V., Bakker, A.B. (2002), "The measurement of engagement and burnout: a two sample confirmatory factor analytic approach" in Journal of Happiness Studies, Vol. 3, No. 1, pp. 71-92.
    • (2002) Journal of Happiness Studies , vol.3 , Issue.1 , pp. 71-92
    • Schaufeli, W.B.1    Salanova, M.2    González-Romá, V.3    Bakker, A.B.4
  • 59
    • 77951473477 scopus 로고    scopus 로고
    • Audience engagement and its effects on product placement recognition
    • Scott, J., Craig-Lees, M. (2010), "Audience engagement and its effects on product placement recognition" in Journal of Promotion Management, Vol. 16, Nos 1/2, pp. 39-58.
    • (2010) Journal of Promotion Management , vol.16 , Issue.1-2 , pp. 39-58
    • Scott, J.1    Craig-Lees, M.2
  • 60
    • 80055056275 scopus 로고    scopus 로고
    • Six theses on digital customer engagement in a troubled economy
    • available at (accessed January 7, 2013)
    • Sedley, R. (2008), "Six theses on digital customer engagement in a troubled economy", available at: http://richard-sedley.iuplog.com/default.asp?item=298747 (accessed January 7, 2013).
    • (2008)
    • Sedley, R.1
  • 61
    • 21844510415 scopus 로고
    • Analysis and interpretation of qualitative data in consumer research
    • Spiggle, S. (1994), "Analysis and interpretation of qualitative data in consumer research" in Journal of Consumer Research, Vol. 21, No. 3, pp. 491-503.
    • (1994) Journal of Consumer Research , vol.21 , Issue.3 , pp. 491-503
    • Spiggle, S.1
  • 62
    • 60349085129 scopus 로고    scopus 로고
    • The importance of a general measure of brand engagement on market behavior: Development and validation of a scale
    • Sprott, D., Czellar, S., Spangenberg, E. (2009), "The importance of a general measure of brand engagement on market behavior: development and validation of a scale" in Journal of Marketing Research, Vol. 46, No. 1, pp. 92-104.
    • (2009) Journal of Marketing Research , vol.46 , Issue.1 , pp. 92-104
    • Sprott, D.1    Czellar, S.2    Spangenberg, E.3
  • 64
    • 0001710569 scopus 로고    scopus 로고
    • Consumer perceived value: The development of a multiple item scale
    • Sweeney, J.C., Soutar, G.N. (2001), "Consumer perceived value: the development of a multiple item scale" in Journal of Retailing, Vol. 77, No. 2, pp. 203-220.
    • (2001) Journal of Retailing , vol.77 , Issue.2 , pp. 203-220
    • Sweeney, J.C.1    Soutar, G.N.2
  • 66
    • 3042714564 scopus 로고    scopus 로고
    • Ethnomethodology and the study of online communities: Exploring the cyber streets
    • available at (accessed January 26, 2013)
    • Thomsen, S., Straubhaar, J., Bolyard, D. (1998), "Ethnomethodology and the study of online communities: exploring the cyber streets", Information Research, Vol. 4, No. 1, available at: http://informationr.net/ir/4-1/paper50.html (accessed January 26, 2013).
    • (1998) Information Research , vol.4 , Issue.1
    • Thomsen, S.1    Straubhaar, J.2    Bolyard, D.3
  • 67
    • 84897032354 scopus 로고    scopus 로고
    • Customer engagement: Key to successful brand building
    • Tripathi, M., Vilakshan, N. (2009), "Customer engagement: key to successful brand building" in XIMB Journal of Management, Vol. 6, No. 1, pp. 131-140.
    • (2009) XIMB Journal of Management , vol.6 , Issue.1 , pp. 131-140
    • Tripathi, M.1    Vilakshan, N.2
  • 69
    • 84863512848 scopus 로고    scopus 로고
    • Customer engagement: Exploring customer relationships beyond purchase
    • Vivek, S.D., Beatty, S., Morgan, R.M. (2012), "Customer engagement: exploring customer relationships beyond purchase" in Journal of Marketing Theory & Practice, Vol. 20, No. 2, pp. 122-146.
    • (2012) Journal of Marketing Theory & Practice , vol.20 , Issue.2 , pp. 122-146
    • Vivek, S.D.1    Beatty, S.2    Morgan, R.M.3
  • 70
    • 0041851515 scopus 로고    scopus 로고
    • Measuring the hedonic and utilitarian dimensions of consumer attitude
    • Voss, K.E., Spangenberg, E.R., Grohmann, B. (2003), "Measuring the hedonic and utilitarian dimensions of consumer attitude" in Journal of Marketing Research, Vol. 40, No. 3, pp. 310-320.
    • (2003) Journal of Marketing Research , vol.40 , Issue.3 , pp. 310-320
    • Voss, K.E.1    Spangenberg, E.R.2    Grohmann, B.3
  • 71
    • 80055030857 scopus 로고    scopus 로고
    • Beyond loyalty: Meeting the challenge of customer engagement
    • Economist Intelligence Unit, available at (accessed January 31, 2013)
    • Voyles, B. (2007), "Beyond loyalty: meeting the challenge of customer engagement", Economist Intelligence Unit, available at: www.adobe.com/engagement/pdfs/partI.pdf (accessed January 31, 2013).
    • (2007)
    • Voyles, B.1
  • 72
    • 77951581130 scopus 로고    scopus 로고
    • Do logo redesigns help or hurt your brand? The role of brand commitment
    • Walsh, M.F., Winterich, K.P., Mittal, V. (2010), "Do logo redesigns help or hurt your brand? The role of brand commitment" in Journal of Product & Brand Management, Vol. 19, No. 2, pp. 76-84.
    • (2010) Journal of Product & Brand Management , vol.19 , Issue.2 , pp. 76-84
    • Walsh, M.F.1    Winterich, K.P.2    Mittal, V.3
  • 73
    • 0000544724 scopus 로고
    • Measuring the involvement construct
    • Zaichkowsky, J.L. (1985), "Measuring the involvement construct" in Journal of Consumer Research, Vol. 12, No. 3, pp. 341-362.
    • (1985) Journal of Consumer Research , vol.12 , Issue.3 , pp. 341-362
    • Zaichkowsky, J.L.1
  • 74
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • Zeithaml, V.A. (1988), "Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence" in Journal of Marketing, Vol. 52, No. 3, pp. 2-21.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 2-21
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.