-
1
-
-
85089131290
-
The service-dominant logic for marketing: A critique
-
Lusch, R.F., Vargo, S.L. (Eds.), M.E. Sharpe, Armonk, NY
-
Achrol, R.S. and Kotler, P. (2006), "The service-dominant logic for marketing: a critique" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, M.E. Sharpe, Armonk, NY, pp. 320-33.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions
, pp. 320-333
-
-
Achrol, R.S.1
Kotler, P.2
-
2
-
-
61449210975
-
Marketing as exchange
-
October
-
Bagozzi, R.P. (1975), "Marketing as exchange" in Journal of Marketing, Vol. 39, October, pp. 32-9.
-
(1975)
Journal of Marketing
, vol.39
, pp. 32-39
-
-
Bagozzi, R.P.1
-
3
-
-
77953353385
-
Chutes versus ladders: Anchoring events and a punctuated-equilibrium perspective on social exchange relationships
-
Ballinger, G.A. and Rockmann, K.A. (2010), "Chutes versus ladders: anchoring events and a punctuated-equilibrium perspective on social exchange relationships" in Academy of Management Review, Vol. 35, No. 3, pp. 373-91.
-
(2010)
Academy of Management Review
, vol.35
, Issue.3
, pp. 373-391
-
-
Ballinger, G.A.1
Rockmann, K.A.2
-
4
-
-
33845478160
-
Developing an effective customer loyalty program
-
Berman, B. (2006), "Developing an effective customer loyalty program" in California Management Review, Vol. 49, No. 1, pp. 123-48.
-
(2006)
California Management Review
, vol.49
, Issue.1
, pp. 123-148
-
-
Berman, B.1
-
5
-
-
79953702835
-
Theorizing about the service dominant logic: The bridging role of middle range theory
-
Brodie, R.J., Saren, M. and Pels, J. (2011), "Theorizing about the service dominant logic: the bridging role of middle range theory" in Marketing Theory, Vol. 11, No. 1, pp. 75-91.
-
(2011)
Marketing Theory
, vol.11
, Issue.1
, pp. 75-91
-
-
Brodie, R.J.1
Saren, M.2
Pels, J.3
-
6
-
-
80052565356
-
-
C/Net Reviews, available at: (accessed 16 February)
-
C/Net Reviews (2011), available at: reviews.cnet.com (accessed 16 February).
-
(2011)
-
-
-
7
-
-
76349115384
-
Consumer-based brand equity conceptualisation and measurement
-
Christodoulides, G. and de Chernatony, L. (2010), "Consumer-based brand equity conceptualisation and measurement" in International Journal of Market Research, Vol. 52, No. 1, pp. 43-66.
-
(2010)
International Journal of Market Research
, vol.52
, Issue.1
, pp. 43-66
-
-
Christodoulides, G.1
de Chernatony, L.2
-
8
-
-
79955449415
-
Recurring goals and learning: The impact of successful reward attainment on purchase behavior
-
Drèze, X. and Nunes, J.C. (2011), "Recurring goals and learning: the impact of successful reward attainment on purchase behavior" in Journal of Marketing Research, Vol. 48, No. 2, pp. 268-81.
-
(2011)
Journal of Marketing Research
, vol.48
, Issue.2
, pp. 268-281
-
-
Drèze, X.1
Nunes, J.C.2
-
9
-
-
79955432449
-
The big sort: The 2009 colloquy loyalty marketing census
-
April
-
Ferguson, R. and Hlavinka, K. (2009), "The big sort: the 2009 colloquy loyalty marketing census" in COLLOQUYtalk, April, pp. 1-20.
-
(2009)
COLLOQUYtalk
, pp. 1-20
-
-
Ferguson, R.1
Hlavinka, K.2
-
10
-
-
79251550694
-
-
McGraw-Hill, New York, NY
-
Gossieaux, F. and Moran, E. (2010), The Hyper-Social Organization, McGraw-Hill, New York, NY.
-
(2010)
The Hyper-Social Organization
-
-
Gossieaux, F.1
Moran, E.2
-
11
-
-
0001373095
-
From experience: Developing new product concepts via the lead user method: A case study in a 'low-tech' field
-
Herstatt, C. and von Hippel, E. (1992), "From experience: developing new product concepts via the lead user method: a case study in a 'low-tech' field" in Journal of Product Innovation Management, Vol. 9, No. 3, pp. 213-21.
-
(1992)
Journal of Product Innovation Management
, vol.9
, Issue.3
, pp. 213-221
-
-
Herstatt, C.1
von Hippel, E.2
-
12
-
-
33646172416
-
On the service-centered dominant logic for marketing
-
January
-
Hunt, S.D. (2004), "On the service-centered dominant logic for marketing" in Journal of Marketing, Vol. 68, January, pp. 21-2.
-
(2004)
Journal of Marketing
, vol.68
, pp. 21-22
-
-
Hunt, S.D.1
-
14
-
-
78651280073
-
Reframing supply chain management: A service-dominant logic perspective
-
Lusch, R.F. (2011), "Reframing supply chain management: a service-dominant logic perspective" in Journal of Supply Chain Management, Vol. 47, No. 1, pp. 14-18.
-
(2011)
Journal of Supply Chain Management
, vol.47
, Issue.1
, pp. 14-18
-
-
Lusch, R.F.1
-
15
-
-
33846332707
-
Competing through service: Insights from service-dominant logic
-
Lusch, R.F., Vargo, S.L. and O'Brien, M. (2007), "Competing through service: insights from service-dominant logic" in Journal of Retailing, Vol. 83, No. 1, pp. 5-18.
-
(2007)
Journal of Retailing
, vol.83
, Issue.1
, pp. 5-18
-
-
Lusch, R.F.1
Vargo, S.L.2
O'Brien, M.3
-
16
-
-
77950460213
-
Service, value networks and learning
-
Lusch, R., Vargo, S. and Tanniru, M. (2010), "Service, value networks and learning" in Journal of the Academy of Marketing Science, Vol. 38, No. 1, pp. 19-31.
-
(2010)
Journal of the Academy of Marketing Science
, vol.38
, Issue.1
, pp. 19-31
-
-
Lusch, R.1
Vargo, S.2
Tanniru, M.3
-
17
-
-
0037507617
-
Share of wallet in retailing: The effects of customer satisfaction loyalty cards and shopper characteristics
-
Mägi, A.W. (2003), "Share of wallet in retailing: the effects of customer satisfaction loyalty cards and shopper characteristics" in Journal of Retailing, Vol. 79, No. 2, pp. 97-106.
-
(2003)
Journal of Retailing
, vol.79
, Issue.2
, pp. 97-106
-
-
Mägi, A.W.1
-
18
-
-
33645691822
-
Your loyalty program is betraying you
-
April
-
Nunes, J.C. and Drèze, X. (2006), "Your loyalty program is betraying you" in Harvard Business Review, April, pp. 1-9.
-
(2006)
Harvard Business Review
, pp. 1-9
-
-
Nunes, J.C.1
Drèze, X.2
-
19
-
-
78650704865
-
Service innovation viewed through a service-dominant logic lens: A conceptual framework and empirical analysis
-
Ordanini, A. and Parasuraman, A. (2011), "Service innovation viewed through a service-dominant logic lens: a conceptual framework and empirical analysis" in Journal of Service Research, Vol. 14, No. 1, pp. 3-23.
-
(2011)
Journal of Service Research
, vol.14
, Issue.1
, pp. 3-23
-
-
Ordanini, A.1
Parasuraman, A.2
-
20
-
-
59249107910
-
Co-creating brands diagnosing and designing the relationship experience
-
Payne, A., Storbacka, K., Frow, P. and Knox, S. (2009), "Co-creating brands diagnosing and designing the relationship experience" in Journal of Business Research, Vol. 62, No. 3, pp. 379-89.
-
(2009)
Journal of Business Research
, vol.62
, Issue.3
, pp. 379-389
-
-
Payne, A.1
Storbacka, K.2
Frow, P.3
Knox, S.4
-
21
-
-
26044469115
-
Online consumer communities and their value to new product developers
-
Pitta, D. and Fowler, D. (2005), "Online consumer communities and their value to new product developers" in Journal of Product and Brand Management, Vol. 14, No. 5, pp. 283-91.
-
(2005)
Journal of Product and Brand Management
, vol.14
, Issue.5
, pp. 283-291
-
-
Pitta, D.1
Fowler, D.2
-
22
-
-
79953728474
-
The nature and processes of market co-creation in triple bottom line firms: Leveraging insights from consumer culture theory and service dominant logic
-
Peñaloza, L. and Mish, J. (2011), "The nature and processes of market co-creation in triple bottom line firms: leveraging insights from consumer culture theory and service dominant logic" in Marketing Theory, Vol. 11, No. 1, pp. 9-34.
-
(2011)
Marketing Theory
, vol.11
, Issue.1
, pp. 9-34
-
-
Peñaloza, L.1
Mish, J.2
-
23
-
-
79951555482
-
Affinities between multi-agent systems and service-dominant logic: Interactionist implications for business marketing practice
-
Purvis, M.K. and Long, A.L.S. (2011), "Affinities between multi-agent systems and service-dominant logic: interactionist implications for business marketing practice" in Industrial Marketing Management, Vol. 40, No. 2, pp. 248-54.
-
(2011)
Industrial Marketing Management
, vol.40
, Issue.2
, pp. 248-254
-
-
Purvis, M.K.1
Long, A.L.S.2
-
24
-
-
84923391783
-
Evolving a theory of performance-based logistics using insights from service dominant logic
-
Randall, W.S., Pohlen, T.L. and Hanna, J.B. (2010), "Evolving a theory of performance-based logistics using insights from service dominant logic" in Journal of Business Logistics, Vol. 31, No. 2, pp. 35-61.
-
(2010)
Journal of Business Logistics
, vol.31
, Issue.2
, pp. 35-61
-
-
Randall, W.S.1
Pohlen, T.L.2
Hanna, J.B.3
-
25
-
-
33745772986
-
If everything is service, why is this happening now, and what difference does it make?
-
January
-
Rust, R.T. and Lusch, R.F. (2004), "If everything is service, why is this happening now, and what difference does it make?" in Journal of Marketing, Vol. 68, January, pp. 23-4.
-
(2004)
Journal of Marketing
, vol.68
, pp. 23-24
-
-
Rust, R.T.1
Lusch, R.F.2
-
26
-
-
80052573794
-
The future of advertising
-
Sacks, D. (2010), "The future of advertising" in Fast Company, No. 151, pp. 110-5.
-
(2010)
Fast Company
, Issue.151
, pp. 110-115
-
-
Sacks, D.1
-
27
-
-
80052563976
-
The voice of a new machine
-
May 6
-
Shambora, J. (2011), "The voice of a new machine" in Fortune, Vol. 163, p. 25, May 6.
-
(2011)
Fortune
, vol.163
, pp. 25
-
-
Shambora, J.1
-
28
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, S.L. and Lusch, R.F. (2004), "Evolving to a new dominant logic for marketing" in Journal of Marketing, Vol. 68, No. 1, pp. 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
29
-
-
85089133008
-
From goods - toward service-centered marketing: Dangerous dichotomy or an emerging dominant logic?
-
Lusch, R.F., Vargo, S.L. (Eds.), M.E. Sharpe, Armonk
-
Brodie, R.J., Pels, J. and Saren, M. (2006), "From goods- toward service-centered marketing: dangerous dichotomy or an emerging dominant logic?" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, M.E. Sharpe, Armonk, pp. 307-19.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions
, pp. 307-319
-
-
Brodie, R.J.1
Pels, J.2
Saren, M.3
-
30
-
-
80051674017
-
Harry Potter and the service-dominant logic of marketing: A cautionary tale
-
Brown, S. and Patterson, A. (2009), "Harry Potter and the service-dominant logic of marketing: a cautionary tale" in Journal of Marketing Management, Vol. 25, Nos 5/6, pp. 519-33.
-
(2009)
Journal of Marketing Management
, vol.25
, Issue.5-6
, pp. 519-533
-
-
Brown, S.1
Patterson, A.2
-
31
-
-
80052575140
-
-
McGraw-Hill, New York, NY
-
Macy, B. and Thompson, T. (2011), The Power of Real-time Social Media Marketing, McGraw-Hill, New York, NY.
-
(2011)
The Power of Real-Time Social Media Marketing
-
-
Macy, B.1
Thompson, T.2
-
32
-
-
80052591334
-
Remember the fans
-
13 May
-
Robertson, H. (2010), "Remember the fans" in Marketing Week, p. 12, 13 May.
-
(2010)
Marketing Week
, pp. 12
-
-
Robertson, H.1
-
33
-
-
79953702271
-
On marketing theory and service-dominant logic: Connecting some dots
-
Vargo, S. (2011), "On marketing theory and service-dominant logic: connecting some dots" in Marketing Theory, Vol. 11, No. 1, pp. 3-8.
-
(2011)
Marketing Theory
, vol.11
, Issue.1
, pp. 3-8
-
-
Vargo, S.1
-
34
-
-
41549086861
-
Service-dominant logic: Continuing the evolution
-
Vargo, S.L. and Lusch, R.F. (2008), "Service-dominant logic: continuing the evolution" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 1-10.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 1-10
-
-
Vargo, S.L.1
Lusch, R.F.2
|