Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships

Journal of Retailing and Consumer Services

Volumn 15, Issue 3, 2008, Pages 156-162

  Bodet, Guillaume ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Attitudinal loyalty; Membership; Repurchase behaviour; Service; Sport club; Transaction specific and overall satisfaction

Indexed keywords

CONSUMPTION BEHAVIOR; EMPIRICAL ANALYSIS; MARKETING; PUBLIC SERVICE; SOCIAL INCLUSION;

EID: 39149105612     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2007.11.004     Document Type: Article

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