Reassessing the foundations of customer delight

Journal of Service Research

Volumn 8, Issue 2, 2005, Pages 103-116

  Finn, Adam ^a  

^a UNIVERSITY OF ALBERTA   (Canada)

Author keywords

Customer delight; Customer satisfaction; Intention; Measurement; Nonlinearity

Indexed keywords

EID: 27844554437     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670505279340     Document Type: Review

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