From Disgust to Delight: Do Customers Hold a Grudge?

Journal of Service Research

Volumn 4, Issue 1, 2001, Pages 39-49

  Andreassen, Tor Wallin ^a  

^a BI NORWEGIAN BUSINESS SCHOOL   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84990374507     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/109467050141004     Document Type: Article

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