메뉴 건너뛰기




Volumn 15, Issue 4, 2013, Pages 313-328

A structural model for examining how destination image, perceived value, and service quality affect destination loyalty: A case study of Orlando

Author keywords

Destination image; Loyalty; Perceived value; Service quality

Indexed keywords

SERVICE PROVISION; TOURISM MANAGEMENT; TOURIST BEHAVIOR; TOURIST DESTINATION;

EID: 84879844147     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.1877     Document Type: Article
Times cited : (190)

References (85)
  • 1
    • 0000497244 scopus 로고
    • The influence of the components of a state's tourist image on product positioning strategy
    • Ahmed ZU. 1991. The influence of the components of a state's tourist image on product positioning strategy. Tourism Management 12(1): 331-340.
    • (1991) Tourism Management , vol.12 , Issue.1 , pp. 331-340
    • Ahmed, Z.U.1
  • 2
    • 33745282722 scopus 로고    scopus 로고
    • Destination loyalty - consumers' economic behavior
    • Alegre J, Juaneda C. 2006. Destination loyalty - consumers' economic behavior. Annals of Tourism Research 33(3): 684-706.
    • (2006) Annals of Tourism Research , vol.33 , Issue.3 , pp. 684-706
    • Alegre, J.1    Juaneda, C.2
  • 3
    • 0001525694 scopus 로고
    • A comparison of attitudes and emotions as predictors of behavior at diverse levels of behavioral experience
    • Allen CT, Machleit S, Kleine SS. 1992. A comparison of attitudes and emotions as predictors of behavior at diverse levels of behavioral experience. Journal of Consumer Experience 18: 493-504.
    • (1992) Journal of Consumer Experience , vol.18 , pp. 493-504
    • Allen, C.T.1    Machleit, S.2    Kleine, S.S.3
  • 4
    • 0011939750 scopus 로고
    • Customer satisfaction, market share, and profitability: findings from Sweden
    • Anderson EW, Fornell C, Lehmann DR. 1994. Customer satisfaction, market share, and profitability: findings from Sweden. Journal of Marketing 58(3): 53-66.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.R.3
  • 5
    • 84936824432 scopus 로고
    • The self-regulation of attitudes, intentions and behavior
    • Bagozzi RP. 1992. The self-regulation of attitudes, intentions and behavior. Social Psychology Quarterly 55(2): 178-204.
    • (1992) Social Psychology Quarterly , vol.55 , Issue.2 , pp. 178-204
    • Bagozzi, R.P.1
  • 6
    • 0034054640 scopus 로고    scopus 로고
    • Quality, satisfaction and behavioral intentions
    • Baker D, Crompton J. 2000. Quality, satisfaction and behavioral intentions. Annals of Tourism Research 27(3): 785-804.
    • (2000) Annals of Tourism Research , vol.27 , Issue.3 , pp. 785-804
    • Baker, D.1    Crompton, J.2
  • 7
    • 2342444598 scopus 로고    scopus 로고
    • An investigation of loyalty typology and the multidestination loyalty of international tourists
    • Baloglu S. 2001. An investigation of loyalty typology and the multidestination loyalty of international tourists. Tourism Analysis 6: 41-52.
    • (2001) Tourism Analysis , vol.6 , pp. 41-52
    • Baloglu, S.1
  • 8
    • 0037910767 scopus 로고    scopus 로고
    • Destination loyalty and switching behavior of tourists: a markov analysis
    • Baloglu S, Ericson R. 1998. Destination loyalty and switching behavior of tourists: a markov analysis. Tourism Analysis 2: 119-127.
    • (1998) Tourism Analysis , vol.2 , pp. 119-127
    • Baloglu, S.1    Ericson, R.2
  • 10
    • 0345242327 scopus 로고    scopus 로고
    • Estimating a Markov Model that incorporates first visit decisions and varying repeat frequency
    • Beaman J, Huan T, Kozak M. 2002. Estimating a Markov Model that incorporates first visit decisions and varying repeat frequency. Tourism Analysis 6: 81-97.
    • (2002) Tourism Analysis , vol.6 , pp. 81-97
    • Beaman, J.1    Huan, T.2    Kozak, M.3
  • 11
    • 3142666993 scopus 로고    scopus 로고
    • Factors influencing destination image
    • Beerli A, Martín J. 2004. Factors influencing destination image. Annals of Tourism Research 31(3): 657-681.
    • (2004) Annals of Tourism Research , vol.31 , Issue.3 , pp. 657-681
    • Beerli, A.1    Martín, J.2
  • 12
    • 0034812130 scopus 로고    scopus 로고
    • Tourism image, evaluation variables and after-purchase behavior: Inter-relationship
    • Bigne JE, Sanchez MI, Sanchez J. 2001. Tourism image, evaluation variables and after-purchase behavior: Inter-relationship. Tourism Management 22(6): 607-616.
    • (2001) Tourism Management , vol.22 , Issue.6 , pp. 607-616
    • Bigne, J.E.1    Sanchez, M.I.2    Sanchez, J.3
  • 13
    • 0002493685 scopus 로고
    • Measuring service quality in restaurants: an application of the SERVQUAL instrument
    • Bojanic DC, Rosen LD. 1994. Measuring service quality in restaurants: an application of the SERVQUAL instrument. Hospitality Research Journal 18: 607-616.
    • (1994) Hospitality Research Journal , vol.18 , pp. 607-616
    • Bojanic, D.C.1    Rosen, L.D.2
  • 15
    • 85135343288 scopus 로고    scopus 로고
    • Service quality and satisfaction: the moderating role of value
    • Caruana A, Money AH, Berthon PR. 2000. Service quality and satisfaction: the moderating role of value. European Journal of Marketing 34(11/12): 1338-1352.
    • (2000) European Journal of Marketing , vol.34 , Issue.11-12 , pp. 1338-1352
    • Caruana, A.1    Money, A.H.2    Berthon, P.R.3
  • 16
    • 33748681902 scopus 로고    scopus 로고
    • The influence of market heterogeneity on the relationship between a destination's image and tourists' future behavior
    • Castro C, Armario E, Ruiz D. 2007. The influence of market heterogeneity on the relationship between a destination's image and tourists' future behavior. Tourism Management 28: 175-187.
    • (2007) Tourism Management , vol.28 , pp. 175-187
    • Castro, C.1    Armario, E.2    Ruiz, D.3
  • 17
    • 70350714524 scopus 로고    scopus 로고
    • Experience quality, perceived value, satisfaction and intentions for heritage tourists
    • Chen C-F, Chen F-S. 2010. Experience quality, perceived value, satisfaction and intentions for heritage tourists. Tourism Management 31: 29-35.
    • (2010) Tourism Management , vol.31 , pp. 29-35
    • Chen, C.-F.1    Chen, F.-S.2
  • 18
    • 33947593571 scopus 로고    scopus 로고
    • How destination image and evaluative factors affect behavioral intentions?
    • Chen C, Tsai D. 2007. How destination image and evaluative factors affect behavioral intentions?. Tourism Management 28: 1115-1122.
    • (2007) Tourism Management , vol.28 , pp. 1115-1122
    • Chen, C.1    Tsai, D.2
  • 19
    • 41549163845 scopus 로고    scopus 로고
    • Examining the structural relationship of destination image, tourist satisfaction and destination loyalty: an integrated approach
    • Chi C, Qu H. 2008. Examining the structural relationship of destination image, tourist satisfaction and destination loyalty: an integrated approach. Tourism Management 29: 624-636.
    • (2008) Tourism Management , vol.29 , pp. 624-636
    • Chi, C.1    Qu, H.2
  • 20
    • 0003117476 scopus 로고
    • The role of destination image in tourism: a review and discussion
    • Chon KS. 1990. The role of destination image in tourism: a review and discussion. The Tourist Review 15: 2-9.
    • (1990) The Tourist Review , vol.15 , pp. 2-9
    • Chon, K.S.1
  • 21
    • 0026044524 scopus 로고
    • Tourism destination image: Marketing implication
    • Chon KS. 1991. Tourism destination image: Marketing implication. Tourism Management 12(1): 68-72
    • (1991) Tourism Management , vol.12 , Issue.1 , pp. 68-72
    • Chon, K.S.1
  • 22
    • 0002238945 scopus 로고    scopus 로고
    • Customer portfolio development: modeling destination adopters, inactives, and rejecters
    • Court BC, Lupton RA. 1997. Customer portfolio development: modeling destination adopters, inactives, and rejecters. Journal of Travel Research 36(1): 35-43.
    • (1997) Journal of Travel Research , vol.36 , Issue.1 , pp. 35-43
    • Court, B.C.1    Lupton, R.A.2
  • 23
    • 84965443281 scopus 로고
    • An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image
    • Crompton JL. 1979. An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image. Journal of Travel Research 17(Spring): 18-23
    • (1979) Journal of Travel Research , vol.17 , Issue.SPRING , pp. 18-23
    • Crompton, J.L.1
  • 24
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin J, Taylor S. 1992. Measuring service quality: A reexamination and extension. Journal of Marketing 56(3): 125-131.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 125-131
    • Cronin, J.1    Taylor, S.2
  • 25
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value, customer satisfaction on consumer behavioral intentions in service environments
    • Cronin JJ, Brady MK, Hult GT. 2000. Assessing the effects of quality, value, customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 76(2): 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin, J.J.1    Brady, M.K.2    Hult, G.T.3
  • 26
    • 0011228286 scopus 로고    scopus 로고
    • Repeat visits to attractions: a preliminary economic Analysis
    • Darnell A, Johnson P. 2001. Repeat visits to attractions: a preliminary economic Analysis. Tourism Management 22(1): 119-126.
    • (2001) Tourism Management , vol.22 , Issue.1 , pp. 119-126
    • Darnell, A.1    Johnson, P.2
  • 27
    • 0002052886 scopus 로고
    • In search of value: How price and store name information influence buyers' product perceptions
    • Dodds WB. 1991. In search of value: How price and store name information influence buyers' product perceptions. The Journal of Service Marketing 5(Summer): 27-36.
    • (1991) The Journal of Service Marketing , vol.5 , Issue.SUMMER , pp. 27-36
    • Dodds, W.B.1
  • 29
    • 0345423640 scopus 로고    scopus 로고
    • Customer perceived value: A substitute for satisfaction in business markets?
    • Eggert A, Ulaga W. 2002. Customer perceived value: A substitute for satisfaction in business markets? The Journal of Business and Industrial Marketing 17(2/3): 107-118.
    • (2002) The Journal of Business and Industrial Marketing , vol.17 , Issue.2-3 , pp. 107-118
    • Eggert, A.1    Ulaga, W.2
  • 30
    • 0002079587 scopus 로고
    • Image differences between prospective, - time, and repeat visitors to the Lower Rio Grande Valley
    • Fakeye PC, Crompton JL. 1991. Image differences between prospective, - time, and repeat visitors to the Lower Rio Grande Valley. Journal of Travel Research 30(2): 10-16.
    • (1991) Journal of Travel Research , vol.30 , Issue.2 , pp. 10-16
    • Fakeye, P.C.1    Crompton, J.L.2
  • 31
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C, Larcker DF. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1): 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 32
    • 0001276941 scopus 로고
    • Defensive marketing strategy by customer complaint Management
    • Fornell C, Wernerfelt B. 1987. Defensive marketing strategy by customer complaint Management. Journal of Marketing Research 24(November): 337-346.
    • (1987) Journal of Marketing Research , vol.24 , Issue.NOVEMBER , pp. 337-346
    • Fornell, C.1    Wernerfelt, B.2
  • 34
    • 0037591349 scopus 로고    scopus 로고
    • Relationship marketing: the challenge for Destinations
    • Fyall A, Callod C, Edwards B. 2003. Relationship marketing: the challenge for Destinations. Annals of Tourism Research 30: 644-659.
    • (2003) Annals of Tourism Research , vol.30 , pp. 644-659
    • Fyall, A.1    Callod, C.2    Edwards, B.3
  • 35
    • 32044466720 scopus 로고    scopus 로고
    • Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel
    • Gallarza MG, Saura IG. 2006. Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel. Tourism Management 27(2): 437-452.
    • (2006) Tourism Management , vol.27 , Issue.2 , pp. 437-452
    • Gallarza, M.G.1    Saura, I.G.2
  • 36
    • 0002522631 scopus 로고
    • The relationship between quality, satisfaction, and recommending behavior in lodging decisions
    • Getty JM, Thompson KN. 1994. The relationship between quality, satisfaction, and recommending behavior in lodging decisions. Journal of Hospitality and Leisure Marketing 2(3): 3-22.
    • (1994) Journal of Hospitality and Leisure Marketing , vol.2 , Issue.3 , pp. 3-22
    • Getty, J.M.1    Thompson, K.N.2
  • 37
    • 0034010791 scopus 로고    scopus 로고
    • Tourism information and pleasure motivation
    • Goossens C. 2000. Tourism information and pleasure motivation. Annals of Tourism Research 27(2): 301-321.
    • (2000) Annals of Tourism Research , vol.27 , Issue.2 , pp. 301-321
    • Goossens, C.1
  • 38
    • 21844503055 scopus 로고
    • Consumer satisfaction and perceived quality: complementary or divergent constructs?
    • Gotlieb JB, Grewal D, Brown SW. 1994. Consumer satisfaction and perceived quality: complementary or divergent constructs? Journal of Applied Psychology 79(6): 875-885.
    • (1994) Journal of Applied Psychology , vol.79 , Issue.6 , pp. 875-885
    • Gotlieb, J.B.1    Grewal, D.2    Brown, S.W.3
  • 40
    • 18644384092 scopus 로고    scopus 로고
    • The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center
    • Howat G, Murray D, Crilley G. 1999. The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center. Journal of Park and Recreation Administration 17(2): 42-64.
    • (1999) Journal of Park and Recreation Administration , vol.17 , Issue.2 , pp. 42-64
    • Howat, G.1    Murray, D.2    Crilley, G.3
  • 41
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives
    • Hu L, Bentler P. 1999. Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives. Structural Equation Modeling 6(1): 1-55.
    • (1999) Structural Equation Modeling , vol.6 , Issue.1 , pp. 1-55
    • Hu, L.1    Bentler, P.2
  • 42
    • 0002844018 scopus 로고
    • Image as a factor in tourism development
    • Hunt JD. 1975. Image as a factor in tourism development. Journal of Travel Research 13: 1-7.
    • (1975) Journal of Travel Research , vol.13 , pp. 1-7
    • Hunt, J.D.1
  • 43
    • 58649095883 scopus 로고    scopus 로고
    • Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
    • Hutchinson J, Lai F, Wang Y. 2009. Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management 30(2): 298-308.
    • (2009) Tourism Management , vol.30 , Issue.2 , pp. 298-308
    • Hutchinson, J.1    Lai, F.2    Wang, Y.3
  • 44
    • 2342663869 scopus 로고    scopus 로고
    • Understanding and measuring tourist destination image
    • Jenkins O. 1999. Understanding and measuring tourist destination image. International Journal of Tourism Research 1(1): 1-15.
    • (1999) International Journal of Tourism Research , vol.1 , Issue.1 , pp. 1-15
    • Jenkins, O.1
  • 46
    • 1042281401 scopus 로고    scopus 로고
    • A critical review of approaches to measure satisfaction with tourist destinations
    • Woodside A, Crouch G, Mazanec J, Oppermann M, Sakai M (eds). CABI Publishing: New York
    • Kozak M. 2001a. A critical review of approaches to measure satisfaction with tourist destinations. In Consumer Psychology of Tourism Hospitality and Leisure, Vol. 2, Woodside A, Crouch G, Mazanec J, Oppermann M, Sakai M (eds). CABI Publishing: New York; 303-320.
    • (2001) Consumer Psychology of Tourism Hospitality and Leisure , vol.2 , pp. 303-320
    • Kozak, M.1
  • 47
    • 0035006491 scopus 로고    scopus 로고
    • Repeaters' behavior at two distinct destinations
    • Kozak M. 2001b. Repeaters' behavior at two distinct destinations. Annals of Tourism Research 28(3): 784-807.
    • (2001) Annals of Tourism Research , vol.28 , Issue.3 , pp. 784-807
    • Kozak, M.1
  • 48
    • 27744546956 scopus 로고    scopus 로고
    • Korea's destination image formed by the 2002 World Cup
    • Lee CK, Lee YK, Lee BK. 2005. Korea's destination image formed by the 2002 World Cup. Annals of Tourism Research 32(4): 839-858.
    • (2005) Annals of Tourism Research , vol.32 , Issue.4 , pp. 839-858
    • Lee, C.K.1    Lee, Y.K.2    Lee, B.K.3
  • 49
    • 33748706969 scopus 로고    scopus 로고
    • Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ
    • Lee CK, Yoon YS, Lee SK. 2007. Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management 28(1): 204-214.
    • (2007) Tourism Management , vol.28 , Issue.1 , pp. 204-214
    • Lee, C.K.1    Yoon, Y.S.2    Lee, S.K.3
  • 50
    • 84986082086 scopus 로고    scopus 로고
    • Customer satisfaction with services: putting perceived value into the equation
    • McDougall G, Levesque T. 2000. Customer satisfaction with services: putting perceived value into the equation. Journal of Services Marketing 14(5): 392-410.
    • (2000) Journal of Services Marketing , vol.14 , Issue.5 , pp. 392-410
    • McDougall, G.1    Levesque, T.2
  • 51
    • 84870933925 scopus 로고    scopus 로고
    • The relationships of cruise image, perceived value, satisfaction, and post-purchase behavioral intention on Taiwanese tourists
    • Meng S-M, Liang G-S, Yang S-H. 2011. The relationships of cruise image, perceived value, satisfaction, and post-purchase behavioral intention on Taiwanese tourists. African Journal of Business Management 5(1): 19-29.
    • (2011) African Journal of Business Management , vol.5 , Issue.1 , pp. 19-29
    • Meng, S.-M.1    Liang, G.-S.2    Yang, S.-H.3
  • 52
    • 18644386211 scopus 로고    scopus 로고
    • The relationships among service quality, value, satisfaction, and future intentions of customers at an Australian Sports and Leisure Centre
    • Murray D, Howat G. 2002. The relationships among service quality, value, satisfaction, and future intentions of customers at an Australian Sports and Leisure Centre. Sport Management Review 5: 25-43.
    • (2002) Sport Management Review , vol.5 , pp. 25-43
    • Murray, D.1    Howat, G.2
  • 53
    • 0033095457 scopus 로고    scopus 로고
    • Service quality, customer satisfaction, and customer value: A holistic Perspective
    • Oh H. 1999. Service quality, customer satisfaction, and customer value: A holistic Perspective. International Journal of Hospitality Management 18(1): 67-82.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.1 , pp. 67-82
    • Oh, H.1
  • 55
    • 0002567270 scopus 로고    scopus 로고
    • Customer satisfaction and service quality: a critical review of the literature and research implications for the hospitality industry
    • Oh H, Parks SC. 1997. Customer satisfaction and service quality: a critical review of the literature and research implications for the hospitality industry. Hospitality Research Journal 20(3): 35-64.
    • (1997) Hospitality Research Journal , vol.20 , Issue.3 , pp. 35-64
    • Oh, H.1    Parks, S.C.2
  • 56
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
    • Oliver R, Swan J. 1989. Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing 53(2): 21-35.
    • (1989) Journal of Marketing , vol.53 , Issue.2 , pp. 21-35
    • Oliver, R.1    Swan, J.2
  • 57
    • 0002622079 scopus 로고    scopus 로고
    • Predicting destination choice - a discussion of destination loyalty
    • Oppermann M. 1999. Predicting destination choice - a discussion of destination loyalty. Journal of Vacation Marketing 5: 51-65.
    • (1999) Journal of Vacation Marketing , vol.5 , pp. 51-65
    • Oppermann, M.1
  • 59
    • 21744451006 scopus 로고    scopus 로고
    • Reflection on gaining competitive advantage through customer Value
    • Parasuraman A. 1997. Reflection on gaining competitive advantage through customer Value. Journal of the Academy of Marketing Science 25(2): 154-161.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 154-161
    • Parasuraman, A.1
  • 60
    • 23044517869 scopus 로고    scopus 로고
    • The impact of technology on the quality-value-loyalty chain: A research agenda
    • Parasuraman A, Grewal D. 2000. The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Science 28(1): 168-174.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 168-174
    • Parasuraman, A.1    Grewal, D.2
  • 61
    • 3242660262 scopus 로고
    • Reassessments of expectations as comparison standard in measuring service quality: Implications for future research
    • Parasuraman A, Zeithaml V, Berry L. 1994. Reassessments of expectations as comparison standard in measuring service quality: Implications for future research. Journal of Marketing 58(1): 111-124.
    • (1994) Journal of Marketing , vol.58 , Issue.1 , pp. 111-124
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 62
    • 0031314022 scopus 로고    scopus 로고
    • Modelling the relationship between perceived value, satisfaction and purchase intentions in a business-to-business, services context: An empirical examination
    • Patterson PG, Spreng RA. 1997. Modelling the relationship between perceived value, satisfaction and purchase intentions in a business-to-business, services context: An empirical examination. International Journal of Service Industry Management 8(5): 414-434.
    • (1997) International Journal of Service Industry Management , vol.8 , Issue.5 , pp. 414-434
    • Patterson, P.G.1    Spreng, R.A.2
  • 63
    • 0000921899 scopus 로고
    • Perceived changes in holiday destinations
    • Pearce PL. 1982. Perceived changes in holiday destinations. Annals of Tourism Research 9: 145-164.
    • (1982) Annals of Tourism Research , vol.9 , pp. 145-164
    • Pearce, P.L.1
  • 64
    • 0036053233 scopus 로고    scopus 로고
    • An examination of the construct of perceived value for the prediction of golf travelers: Intentions to revisit
    • Petrick JF, Backman SJ. 2002. An examination of the construct of perceived value for the prediction of golf travelers: Intentions to revisit. Journal of Travel Research 41(August): 38-45.
    • (2002) Journal of Travel Research , vol.41 , Issue.AUGUST , pp. 38-45
    • Petrick, J.F.1    Backman, S.J.2
  • 66
    • 0035711562 scopus 로고    scopus 로고
    • An examination of the determinants of ntertainment vacationers' intensions to revisit
    • Petrick JF, Morais DD, Norman WC. 2001. An examination of the determinants of ntertainment vacationers' intensions to revisit. Journal of Travel Research 40(August): 41-48.
    • (2001) Journal of Travel Research , vol.40 , Issue.AUGUST , pp. 41-48
    • Petrick, J.F.1    Morais, D.D.2    Norman, W.C.3
  • 67
    • 0036784030 scopus 로고    scopus 로고
    • Destination image analysis: a review of 142 papers from 1973 to 2000
    • Pike S. 2002. Destination image analysis: a review of 142 papers from 1973 to 2000. Tourism Management 23: 541-549.
    • (2002) Tourism Management , vol.23 , pp. 541-549
    • Pike, S.1
  • 68
  • 70
    • 0003821850 scopus 로고    scopus 로고
    • Harvard Business School Press: Boston, MA.
    • Reichheld FF. 1996. The Loyalty Effect. Harvard Business School Press: Boston, MA.
    • (1996) The Loyalty Effect
    • Reichheld, F.F.1
  • 71
    • 0025486182 scopus 로고
    • Zero defections: quality comes to services
    • Reichheld FF, Sasser WE. 1990. Zero defections: quality comes to services. Harvard Business Review 68(September/October): 105-111.
    • (1990) Harvard Business Review , vol.68 , Issue.SEPTEMBER OCTOBER , pp. 105-111
    • Reichheld, F.F.1    Sasser, W.E.2
  • 72
    • 43849110273 scopus 로고    scopus 로고
    • The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
    • Ryu K, Han H, Kim T-H. 2008. The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions. International Journal of Hospitality Management 27: 459-469.
    • (2008) International Journal of Hospitality Management , vol.27 , pp. 459-469
    • Ryu, K.1    Han, H.2    Kim, T.-H.3
  • 73
    • 38249011283 scopus 로고
    • Client perceptions of hotels
    • Saleh F, Ryan C. 1992. Client perceptions of hotels. Tourism Management 13: 163-168.
    • (1992) Tourism Management , vol.13 , pp. 163-168
    • Saleh, F.1    Ryan, C.2
  • 76
    • 53349146400 scopus 로고    scopus 로고
    • Service quality, satisfaction, and intent to return in event sport tourism
    • Shonk D, Chelladurai P. 2008. Service quality, satisfaction, and intent to return in event sport tourism. Journal of Sport Management 22: 587-602.
    • (2008) Journal of Sport Management , vol.22 , pp. 587-602
    • Shonk, D.1    Chelladurai, P.2
  • 77
    • 0032469748 scopus 로고    scopus 로고
    • Determining future travel behavior from past travel experience and perceptions of risk and safety
    • Sonmez SF, Graefe AR. 1998. Determining future travel behavior from past travel experience and perceptions of risk and safety. Journal of Travel Research 37(2): 171-178.
    • (1998) Journal of Travel Research , vol.37 , Issue.2 , pp. 171-178
    • Sonmez, S.F.1    Graefe, A.R.2
  • 78
    • 0002290527 scopus 로고
    • Price value perceptions of travelers
    • Stevens BF. 1992. Price value perceptions of travelers. Journal of Travel Research 31(1): 44-48.
    • (1992) Journal of Travel Research , vol.31 , Issue.1 , pp. 44-48
    • Stevens, B.F.1
  • 81
    • 84994292909 scopus 로고    scopus 로고
    • The effects of service quality, perceived value and customer satisfaction on behavioral intentions
    • Tam JLM. 2000. The effects of service quality, perceived value and customer satisfaction on behavioral intentions. Journal of Hospitality and Leisure Marketing 6(4): 31-43.
    • (2000) Journal of Hospitality and Leisure Marketing , vol.6 , Issue.4 , pp. 31-43
    • Tam, J.L.M.1
  • 82
    • 33748756199 scopus 로고    scopus 로고
    • Antecedents of revisit intention
    • Um S, Chon K, Ro Y. 2006. Antecedents of revisit intention. Annals of Tourism Research 33(4): 1141-1158.
    • (2006) Annals of Tourism Research , vol.33 , Issue.4 , pp. 1141-1158
    • Um, S.1    Chon, K.2    Ro, Y.3
  • 83
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: The next source for competitive edge
    • Woodruff RB. 1997. Customer value: The next source for competitive edge. Journal of the Academy of Marketing Science 25(2): 139-153.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 84
    • 7044247567 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
    • Yoon Y, Uysal M. 2005. An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management 26(1): 45-56.
    • (2005) Tourism Management , vol.26 , Issue.1 , pp. 45-56
    • Yoon, Y.1    Uysal, M.2
  • 85
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence
    • Zeithaml V. 1988 Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing 52(July): 2-22.
    • (1988) Journal of Marketing , vol.52 , Issue.JULY , pp. 2-22
    • Zeithaml, V.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.