Understanding consumer satisfaction in services settings: A bidimensional model of service strategies

Journal of Social Behavior and Personality

Volumn 13, Issue 3, 1998, Pages 553-564

  Tuten, Tracy L ^b   August, Rachel A ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b RANDOLPH MACON COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032349966     PISSN: 08861641     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (18)

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