Service employees' reactions to mistreatment by customers: A comparison between North America and East Asia

Personnel Psychology

Volumn 67, Issue 1, 2014, Pages 23-59

  Shao, Ruodan ^a   Skarlicki, Daniel P ^b  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84893453844     PISSN: 00315826     EISSN: 17446570     Source Type: Journal    
DOI: 10.1111/peps.12021     Document Type: Article

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