Justice perceptions of complaint-handling: A cross-cultural comparison between PRC and Canadian customers

Journal of Business Research

Volumn 52, Issue 2, 2001, Pages 161-173

  Hui, Michael K ^a   Au, Kevin ^a  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Complaint handling; Cross cultural; Customer

Indexed keywords

EID: 0009943789     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(99)00068-5     Document Type: Article

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