Perceptions of Airline Service Quality: Pre and Post 9/11

Public Works Management & Policy

Volumn 9, Issue 1, 2004, Pages 10-25

  Cunningham, Lawrence F ^a   Young, Clifford E ^a   Lee, Moonkyu ^b  

^a UNIVERSITY OF COLORADO   (United States)

^b Yonsei University   (South Korea)

Author keywords

9 11 impact; airline services; negative impacts; satisfaction; service quality

Indexed keywords

EID: 21644465470     PISSN: 1087724X     EISSN: 15527549     Source Type: Journal    
DOI: 10.1177/1087724X04265135     Document Type: Article

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