Customer's perceived service convenience and customers' service evaluations of the bank's outlets

2010 7th International Conference on Service Systems and Service Management, Proceedings of ICSSSM' 10

Volumn , Issue , 2010, Pages 693-698

  Xie, Lishan ^a   Peng, Jiamin ^a   Shen, Wenguo ^a  

^a SUN YAT SEN UNIVERSITY   (China)

Author keywords

Customers' satisfactions; Service convenience; Service fairness; Service quality

Indexed keywords

CUSTOMERS' SATISFACTION; DATA ANALYSIS; EMPIRICAL STUDIES; GUANGZHOU; SERVICE CONVENIENCE; SERVICE EVALUATION; SERVICE FAIRNESS; SERVICE QUALITY;

DATA REDUCTION; QUALITY CONTROL; QUALITY OF SERVICE; SALES;

CUSTOMER SATISFACTION;

EID: 77955936361     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2010.5530154     Document Type: Conference Paper

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