Patients’ perceptions of service quality dimensions: An empirical examination of health care in New Zealand

Health Marketing Quarterly

Volumn 19, Issue 1, 2001, Pages 3-22

  Clemes, Michael D ^a   Ozanne, Lucie K ^a   Laurensen, Walter L ^a  

^a LINCOLN UNIVERSITY   (New Zealand)

Author keywords

Factor analysis; Health care; SERQUAL; Service quality

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; EPIDEMIOLOGY; FACTORIAL ANALYSIS; FEMALE; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; INTERVIEW; MALE; NEW ZEALAND; PATIENT SATISFACTION; PERCEPTION; RANDOMIZATION;

ADOLESCENT; ADULT; AGED; FACTOR ANALYSIS, STATISTICAL; FEMALE; HEALTH CARE SURVEYS; HEALTH SERVICES RESEARCH; HUMAN; INTERVIEWS; MALE; MIDDLE AGE; NEW ZEALAND; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; RANDOM ALLOCATION; SOCIAL PERCEPTION;

EID: 0035232095     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1300/J026v19n01_02     Document Type: Article

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