Performance evaluation with fuzzy VIKOR and AHP method based on customer satisfaction in Turkish banking sector

Kybernetes

Volumn 42, Issue 7, 2013, Pages 1072-1085

  Dincer, Hasan ^a   Hacioglu, Umit ^a  

^a BEYKENT UNIVERSITY   (Turkey)

Author keywords

AHP; Banking; Customer satisfaction; Fuzzy; VIKOR

Indexed keywords

ANALYTIC HIERARCHY PROCESS; HIERARCHICAL SYSTEMS; HUMAN RESOURCE MANAGEMENT; SALES;

BANKING; BUSINESS ENVIRONMENTS; COMPETITIVE STRATEGY; CUSTOMER EXPECTATION; DESIGN/METHODOLOGY/APPROACH; FUZZY; QUALITY IMPROVEMENT; VIKOR;

CUSTOMER SATISFACTION;

EID: 84889036375     PISSN: 0368492X     EISSN: None     Source Type: Journal    
DOI: 10.1108/K-02-2013-0021     Document Type: Article

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