Customer satisfaction and retail banking: An assessment of some of the key antecedents of customer satisfaction in retail banking

International Journal of Bank Marketing

Volumn 20, Issue 4, 2002, Pages 146-160

  Jamal, Ahmad ^a   Naser, Kamal ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Banking; Customer satisfaction; Retailing; Service quality

Indexed keywords

EID: 84986165680     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320210432936     Document Type: Article

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