Retail banking and customer behaviour: A study of self concept, satisfaction and technology usage

International Review of Retail, Distribution and Consumer Research

Volumn 14, Issue 3, 2004, Pages 357-379

  Jamal, Ahmad ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Banking; Satisfaction; Self concept; Self service technologies

Indexed keywords

EID: 34249698620     PISSN: 09593969     EISSN: 14664402     Source Type: Journal    
DOI: 10.1080/09593960410001678381     Document Type: Article

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